Topic 2 - BSO Flashcards
What are the factors that influence individual behaviour and performance?
Individual job competencies, ability, skills, emotion, values, personality, perception, attitude
These factors contribute to understanding how individuals act within an organizational context.
What does the MARS model stand for?
Motivation, Ability, Role perceptions, Situational factors
The MARS model explains the combined effects of these factors on individual performance.
Define perception in the context of individual behavior.
How individuals interpret reality and make sense of the world
Perception significantly influences decision-making and behavior in organizational settings.
List the five types of work-related behaviour.
- Joining the organisation
- Remaining with the organisation
- Maintaining work attendance
- Task performance
- Exhibiting organisational citizenship
What is the CANOE model?
A personality model that includes Conscientiousness, Agreeableness, Neuroticism, Openness to Experience, Extroversion
This model identifies key dimensions of personality that affect individual behavior.
What is the definition of personality?
Relatively enduring pattern of thoughts, emotions, and behaviors that characterize a person
Personality includes both observable behaviors and internal states.
True or False: Heredity explains about 50 percent of behavioral tendencies.
True
This indicates a significant genetic influence on personality.
What are the Big Five personality traits?
- Extraversion
- Agreeableness
- Conscientiousness
- Neuroticism
- Openness
Fill in the blank: The Myers-Briggs Type Indicator (MBTI) categorizes individuals based on _______ versus _______.
[Extroversion] versus [introversion]
What are values in the workplace?
Stable, evaluative beliefs that guide our preferences
Values define what is considered right or wrong, good or bad.
What influences the development of values?
- Parental influence
- Social or peer influence
- Personal thought and choice
What does task performance refer to?
Goal-directed activities that are under the individual’s control
Task performance is often evaluated against minimum standards.
What is organisational citizenship?
Behaviors that extend beyond the employee’s normal job duties
This includes helping others without selfish intent and avoiding conflicts.
What are situational factors in the context of individual behavior?
Environmental conditions beyond the individual’s short-term control
Examples include time, people, budget, and work facilities.
Define employee motivation.
Internal forces that affect a person’s voluntary choice of behavior
This includes direction, intensity, and persistence.
What is the importance of retaining qualified employees?
Long-service employees have valuable information about work processes, corporate values, and customer needs
Employee retention is crucial for maintaining organizational knowledge.
What is the definition of competencies?
Personal characteristics that lead to superior performance
Competencies are essential for effective job performance.
