topic 1: Organisation

Question 1

teamwork by people

Answer 1

synergy
scale effect

Question 2

shared goal

Answer 2

2 main goals financial profit social profit
see topic 2

Question 3

continuity of the organisation

Answer 3

long term short term decisions
aim for the continuity of the company
respond to needs in todays society

Question 4

Organisation: extra info

Answer 4

Social profit means caring for the environment, giving back to society.
make sure that you are still relevant 10 years in future
new degrees are created to stay relevant with the jobs
on the basis of lack of skills

Question 5

organisation company enterprise

Answer 5

social profit is focus
organisation not necessarily a company or an enterprise
company produces goods or services to sell
corporation owned by shareholders
enterprise focused on risk

Question 6

how do organisations work

Answer 6

transformation process
desired vs undesired output
environment
key concepts

Question 7

input when starting factory: need

Answer 7

human resources
ingredients (comalities)
financial resources
information about business, looking at gaps in market
technology

Question 8

transformation: output

Answer 8

product or service which you can sell
creates results, profit financially and socially

Question 9

transformation: desired output

Answer 9

things you can sell

Question 10

transformation: undesired output

Answer 10

products you cannot sell, bad quality

Question 11

resources

Answer 11

financial, human commodities

Question 12

efficiency

Answer 12

achieving as many goals with very few resources
looking at overspending
how you use resources

Question 13

effectiveness

Answer 13

reaching your goals
a competent manager reaches as many goals as possible with limited input
evaluation of goal reached

Question 14

A manager is

Answer 14

someone who works together with others and with the help of others by coordinating theri tasks with the aim of achieving the companies goals

Question 15

three levels

Answer 15

top managers
middle management
lower operational managers

Question 16

top managers

Answer 16

define the goals of the company on a long term and take decisions that influence the company as whole
- strategical and conceptual skills

Question 17

middle management

Answer 17

in between to and lower level, lead and coordinate the work of lower level managers
- tactical and human skills

Question 18

lower operational managers

Answer 18

lead and coordinate the work of employees who generate or produce a company’s goods or services
- operational (day to day) and technical skills

Question 19

hierarchy

Answer 19

the uninterrupted chain of command that runs from top management to the lower levels and indicates who reports to whom

Question 20

planning

Answer 20

formulating objectives and strategies
developing plans to coordinate the necessary activities

Question 21

organising

Answer 21

assessing what needs to be done how this should be done and who needs to do this

Question 22

leading

Answer 22

steering and motivating all the parties involved, solving conflicts

Question 23

controlling

Answer 23

controlling the activities, making sure everything runs according to plan

Question 24

management process

Answer 24

all decisions and tasks in which managers are involved while planning, organising, leading and controlling
WITH THE OBJECTIVE OF REACHING COMPANYS GOALS

Question 25

technical skills

Answer 25

hands on expertise in a certain domain or specialist field
mastering, being able to work with accounting software
ms office
legal expertise
being able to speak a language write emails in a language conduct interviews in french
conduct market research using spss

Question 26

human skills

Answer 26

being a sociable person
being able to coach people
being able to network outside the organisation
being a good teamplayer
having credibility among colleagues managers etc

Question 27

conceptual skills

Answer 27

ability to think about abstract and complicated situations
being able to make long term plans
using information to solve business issues
identifying and seizing opportunities to innovate
recognising potential problems implementing solutions anticipation
selecting critical information out of large data amount
ACQUIRED THROUGH EXPERIENCE

Question 28

management roles: three roles

Answer 28

informative role
interpersonal role
decision making role

Question 29

interpersonal

Answer 29

figurehead
leader
liaison

Question 30

informational roles

Answer 30

monitor
disseminator
spokesperson

Question 31

decisional roles

Answer 31

entrepreneur
disturbance handler
resource allocator
Negotiator

Question 32

the universality of management

Answer 32

small- large
profit or non profit
at any level of the organization top base
in every aspect of the organization marketing finance HR
the reality of your career
rewards and challenges make a list of rewards and challenges a manager encounters

Question 33

10 most relevant skills:

Answer 33

the skill to remain calm
the learners mindset, to keep an open mind
the skill of removing ego
the skill of handling overwhelming situations
having knowledge of the entire company
the skill of negotiating and being assertive
being decisive when necessary
using each opportunity to their full advantage and creativity
being a sociable and kind or empathetic person, being a leader
being able to use resources efficiently and effectively