Topic 1: Operations Flashcards
1
Q
Role: Strat. role of Operations mmgt
A
- Cost Leadership
- Product Differentiation
- Market Segmentation
2
Q
Role: Goods and Services in Dif. Industries
A
- Manufacturing Outputs
- Service Outputs
3
Q
Role: Interdependence w/ other Func.
A
null
~ How does Oper. rely on HR, Finance, Marketing, and vise-versa?
4
Q
Influences:
A
- Globalisation
- Technology
- Quality Expectations
- Cost-based competition
- Government Policies
- Legal Regulation
- Envir. sustainability
- CSR (corp. social responsibility)
5
Q
Strategies: Performance Objectives
A
- Quality
- Speed
- Dependabikoity
- Flexibility
- Customisation
- Cost
6
Q
Strategies: New product or service design
A
~null
7
Q
Strategies: Outsourcing
A
- Logistics
- E commerce
- Global sourcing
8
Q
Strategies: Technology
A
- Leading Edge
- Established
9
Q
Strategies: Inventory mmgt
A
- LIFO
- FIFO
- JIT
10
Q
Strategies: Quality Mmgt
A
- Control
- Assurance
- Improvement
11
Q
Strategies: Resistance to change
A
- Financial costs
- Purchasing new equip.
- Redundancy
- Payments
- Retraining
- Reorganising plant layout
- Inertia
12
Q
Strategies: Global Factors
A
- Global sourcing
- Economies of scale
- Scanning and learning
- R&D
13
Q
Processes: Inputs
A
- TransformED Resources
- TransformING Resources
14
Q
Processes: Transformation Process
A
- Sequencing and Scheduling
- 4V’s (volume, variety, variation and visibility)
- Technology, task design and process layout
- Monitoring, control and improvement
15
Q
Processes: Outputs
A
- Customer Service
- Warranties
