Topic 1

Question 0

Features of non-core

Answer 0

• pure support function
• reactive
• operational service delivery
• compliance
• cost

Question 1

Define FM

Answer 1

The practice of coordinating the physical workplace with the people and work of an organization; integrates principles of business administration, architecture, and the behavior and engineering science.

Question 2

Features of core

Answer 2

• proactive management function
• innovative
• directly and indirectly influencing the organizational strategy
• profit

Question 3

Management triangle

Answer 3

From core to non core:

Strategic > tactical > operational

Question 4

In house provision

Answer 4

All services provided by directly employed staff

Question 5

Single source contracts

Answer 5

Single contract for each service with the overall portfolio managed by facility manager/managing agent

Question 6

Total facilities management

Answer 6

One contractor manages the entire portfolio including all sub contractor service providers

Question 7

When to include fm planning?

Answer 7

After completion.

Question 8

Activities of fm

Answer 8

1. Security managing
2. Budget and cost control
3. Facility planning
4. Landscaping and cleaning services
5. Space strategy
6. Building audit
7. Improvement projects
8. Contact procurement and management
9. Preventive servicing

Question 9

Under occupancy - re engineering, describe the DEWG 3Ps model

Answer 9

Process and workflow, places of work, people and organizations