Tier 1 Module 2 Flashcards
What’s SAP?
Systems, Applications, and Products in Data Processing.
S/4HANA
It is used in the back office to perform tasks such as resolving billing issues calculating and sending bills. It uses transaction codes.
What does BPEN stand for?
Business Process Exception Management
Front office
If refers to the section of a company that manages customer interactions.
Back office
It refers to the section of a company that doesn’t interact with customers.
Back office employees perform tasks that are essential to a company’s operations in other ways.
C/4HANA
Front office used to handle tasks such as move ins and move outs and to find answers to business partners questions. It allows to pursue leads and opportunities.
Uprefer
An application used to manage a business partners preferences for how they would like to be contacted.
Open text
A suite of products used for a variety of information management needs. SCE’s documents and records management repository.
What’s a repository?
A repository is a centralized storage location, often used in software development, where data, files, and resources are stored, organized, and managed, enabling collaboration and version control.
iEnergy
It is a software suit that helps enable and manage energy efficiency rebate/ incentive processing.
Itron Enterprise Edition (IEE) / MDMS
An application used by usage and billing users for meter data management.
Electronic Data Interchange (EDI)
An application allowing business partners to receive energy bills in an electronic format.
Managed File Transfer (MFT)
An application providing secure transfer of electronic files externally.
Fiori
A launchpad for a variety of apps used by a number of different workstreams for navigation, personalization and data analysis.
SAP Marketing Cloud
Formerly known as hybris these applications used for customer relationship management and sales and marketing.
BDEx
A back office suite of transactions that enables efficient navigation through the back office system based on a customer-centric view and efficiencies, case resolution and management.
What is Business Master Data?
It stores all the information about the people who do business with us. Those people might be individual renters or homeowners. Names, communication preferences and other information that helps define these people in businesses lives within business Master data.
What is Technical Master Data?
It’s connected to places, addresses, meter types and other information about locations where we provide service makeup Technical Master Data.
What is FOP?
Front Office Processes.
How does the master data connect with technical data?
Through a move-in order.
What is SPOC?
It’s accesible thru homepage C/4Hanna or the hyperlink where customer appears. It stands for Single Point Of Contact.
What do we use SPOC for?
To deactivate user in order to change the email.
Why would the customer use SPOC?
When the customer claims the bill is incorrect they can go to SPOC to see the usage of electricity and the projected bill for the next period.
What is the premise?
It’s the service address
What is that contract account?
The customer account number, they use this number to make payments, set autopay, known to ENAs as the 700 number.
Contract
Service account this level holds the Services contract for that residence, known to ENAs as the 800 number.
What does the device refer to?
It refers to the meter.
Device number
Meter number
What does SAP stand for?
System Analysis Program development
What does SAP do?
SAP helps companies and organizations of all sizes in industries run their businesses profitably, adapt continuously, and grow sustainably.
What’s S/4HANA?
It’s an Enterprise resource planning or ERP system with built-in intelligent technologies including AI, machine learning, and advanced analytics.
What’s the foundation of SCE’s customer service and billing system?
S/4HANA
A user-friendly front end designed to make it simple and easy to quickly provide support to our customers.
C/4HANA
It stores information entered by a person or sent digitally from an Edison SmartConnect meter or another device.
S/4HANA
It is primarily used in the back office to perform tasks such as resolving billing issues and calculating and sending bills.
S/4HANA
it’s the user friendly interface used by the front office to handle tasks such as move-ins and move-outs and to find answers to business partners’ questions.
C/4HANA
What do you use in S/4HANA to complete tasks?
Transaction codes or T-codes
BP
Business Partner (S/4) or customer in (C/4)
Mention some of the tasks performed in C/4HANA
MiMos, View account balance, update contact details, take payments, See dunning and credit status during phone calls.
