Tier 1 Module 2 Flashcards
What’s SAP?
Systems, Applications, and Products in Data Processing.
S/4HANA
It is used in the back office to perform tasks such as resolving billing issues calculating and sending bills. It uses transaction codes.
What does BPEN stand for?
Business Process Exception Management
Front office
If refers to the section of a company that manages customer interactions.
Back office
It refers to the section of a company that doesn’t interact with customers.
Back office employees perform tasks that are essential to a company’s operations in other ways.
C/4HANA
Front office used to handle tasks such as move ins and move outs and to find answers to business partners questions. It allows to pursue leads and opportunities.
Uprefer
An application used to manage a business partners preferences for how they would like to be contacted.
Open text
A suite of products used for a variety of information management needs. SCE’s documents and records management repository.
What’s a repository?
A repository is a centralized storage location, often used in software development, where data, files, and resources are stored, organized, and managed, enabling collaboration and version control.
iEnergy
It is a software suit that helps enable and manage energy efficiency rebate/ incentive processing.
Itron Enterprise Edition (IEE) / MDMS
An application used by usage and billing users for meter data management.
Electronic Data Interchange (EDI)
An application allowing business partners to receive energy bills in an electronic format.
Managed File Transfer (MFT)
An application providing secure transfer of electronic files externally.
Fiori
A launchpad for a variety of apps used by a number of different workstreams for navigation, personalization and data analysis.
SAP Marketing Cloud
Formerly known as hybris these applications used for customer relationship management and sales and marketing.
BDEx
A back office suite of transactions that enables efficient navigation through the back office system based on a customer-centric view and efficiencies, case resolution and management.
What is Business Master Data?
It stores all the information about the people who do business with us. Those people might be individual renters or homeowners. Names, communication preferences and other information that helps define these people in businesses lives within business Master data.
What is Technical Master Data?
It’s connected to places, addresses, meter types and other information about locations where we provide service makeup Technical Master Data.
What is FOP?
Front Office Processes.
How does the master data connect with technical data?
Through a move-in order.
What is SPOC?
It’s accesible thru homepage C/4Hanna or the hyperlink where customer appears. It stands for Single Point Of Contact.
What do we use SPOC for?
To deactivate user in order to change the email.
Why would the customer use SPOC?
When the customer claims the bill is incorrect they can go to SPOC to see the usage of electricity and the projected bill for the next period.
What is the premise?
It’s the service address
