Southern California Edison Flashcards
Become familiar with the company and its processes.
Downed Power Line
It refers to a high-voltage electrical wire that has fallen from a utility pole or transmission tower and is lying on the ground, a house, a fence, a tree, or a vehicle, posing a serious electrical hazard.
utility pole
poste de electricidad
What do you do if you see a downed power line?
Stay 100 feet away from it or anything that is in contact with it and call 911 immediately.
What can you see on the Quick Services menu?
HARRPPS V
HARRPPS V
Help center, Accessibility, Report an outage, Rebates for your home, Pay your bill, Preference Center and View balance and usage.
Rebate
a partial refund to someone who has paid too much money for tax, rent, or a utility.
What are the payment methods?
Credit or Debit Card as well as a digital wallet such as Venmo, PayPal, Google Pay and Apple Pay.
Where or How can you pay your utility bill?
Using the JP Morgan Chase customer portal.
How much does JP Morgan Chase charge per transaction to residential customers?
A convenience fee of $1.65
How much does JP Morgan Chase charge per transaction to Commercial customers?
2.15% of the total payment amount.
What are other ways to pay?
By phone, mail, in person, EDI / ACH / EFT and Digital wallet.
What does EDI stand for?
Electronic Data Interchange
What’s an ACH transaction?
An ACH transaction is an electronic money transfer made between banks and credit unions across a network called the Automated Clearing House (ACH).
What does ACH stand for?
Automated Clearing House
What’s ACH used for?
It is used for all kinds of money transfers, including direct deposit of paychecks and monthly debits for routine payments.
What does EFT stand for?
Electronic Funds Transfer
What’s an EFT transaction?
It’s a transaction that moves funds electronically between different financial institutions, bank accounts, or individuals.
What are EFTs frequently referred to as?
EFTs are frequently referred to as electronic bank transfers, e-checks, or electronic payments.
What’s an EDI 820, or Payment Order/Remittance Advice?
It is an electronic document used to confirm payment details and/or advise the seller of any adjustments to the payment amount, typically sent alongside an electronic funds transfer.
remittance
the action of sending money in payment.
What are the two types of addresses?
Residential and Business address.
What can you find in Rebates for your home?
Incentives that help you conserve energy and save money. You can also explore the SCE Marketplace.
What to do if they report an outage?
ask if they checked their circuit breaker.
What happens if a circuit at home overloads or shorts?
The breaker will trip and cut power. This helps prevent fire and possible electrocution.
How do you reset breakers?
- Turn off lights and unplug appliances in rooms without power.
- Find the Breaker Box
- Identify the Tripped Breaker “
- Reset the Breaker – Off-On
- Check for Issues – If it trips again, check for overloaded circuits, faulty appliances, or wiring problems.
What’s the Help Center for?
It is designed to be your primary resource for answers to questions you may have about your SCE account, outages, and more.
What can I find in the Accessibility section of the website?
SCE ensures website and facility accessibility with WCAG compliance, alternative formats, keyboard-friendly features, and support for customers with disabilities.
What does WCAG stand for?
Web Content Accessibility Guidelines
What menu can you see under Your Home?
W HHEDGERR
W HHEDGERR
Workforce development programs and resources
Help paying your bill
Home efficiency guide
Electric vehicles
Demand response
Generating your own power
Energy education centers
Rebates & incentives
Residential rate plans
