Third Party Advice

Question 1

Consumer Association of Ireland (CAI)

Answer 1

The CAI represents Irish consumers and works to protect consumer rights in Ireland

Question 2

Competition and Consumer Protection Commission (CCPC)

Answer 2

• 2014

Informs customers about their rights, research consumer issues, advise the government on consumer interests

Question 3

Commission for Energy Regulation (CER)

Answer 3

Protects consumers by dealing with energy companies who provide electricity, gas and water to consumers e.g Airtricity, Bord Gáis and Electric Ireland

Question 4

Commission For Communications Regulations (ComReg)

Answer 4

Protects customers of communications businesses e.g An Post, Eir

Deals with consumer complaints and highlights companies that have received a lot of complaints

Question 5

Financial Services Ombudsman (FSO)

Answer 5

Investigates complaints from consumers about financial service providers e.g Bank of Ireland, AIB

Question 6

The Office Of The Ombudsman

Answer 6

Investigates complaints from people who feel they have been treated unfairly by government owned and run organisations e.g government department, Health Service Executive (HSE)

Question 7

Small Claims Court

Answer 7

• Last resort
• A consumer can bring a business by filling out a form online
• No solicitor needed