Consumer Protection Act 2007

Question 1

Consumers Protection Act 2007

Answer 1

Protects consumers regarding misleading claims about goods, services and prices

Question 2

Misleading Claim about goods

Answer 2

A claim that a product was made in Ireland when it was actually made in China

Question 3

Misleading Claim about a service

Answer 3

Saying a service is available throughout the country when it’s actually only available in Dublin and Cork

Question 4

Misleading Claim about prices

Answer 4

The RRP, previous price and actual prices must be truthful

Question 5

Misleading Practices

Answer 5

Giving false information to a customer to deceive them e.g saying a product has won an award when it has not.

Question 6

Aggressive Practices

Answer 6

Physical force or influence is used to force a consumer to buy a product e.g a mechanic carrying out more work than agreed on a car and then refuses to give it back until the extra money is paid

Question 7

Prohibited Practices

Answer 7

E.g telling a customer they have won a prize and then demanding them money to claim it.