Making A Complaint

Question 1

Making A Complaint (7 Steps)

Answer 1

1. Stop using the item immediately
2. Bring the item back (with proof of purchase) to the store you bought it from and ask to speak to the manager.
3. Explain problem. Remind of Rights.
4. Refund, Replacement, Repair?
5. May need letter
6. Third Party
7. Small Claims Court
   (8. Court)

Question 2

Complaint Is Not Valid When

Answer 2

• You change your mind
• You damage a product
• You knew it was damaged

Question 3

Writing A Letter Of Complaint

Answer 3

P1: Details of purchase
P2: Details of Complaint and how it breaks consumer law
P3: Explain what remedy you want

Question 4

Complete Letter Layout

Answer 4

Your address
Date
Their address 
Reference
Salutation
Paragraph One
Paragraph Two
Paragraph Three
Closing
Handwritten Signature 
Name Printed