Therapeutic Communications (25-RLE) Flashcards

1
Q

Indicating reception

A
  1. ACCEPTING
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2
Q

Searching for mutual understanding, for accord in
the meaning of the words

Sometimes words, phrases, or slang terms have different
meanings and can be easily understood.

A

CONSENSUAL VALIDATION

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3
Q

make explicit that the client has the lead
in the interaction.

A

BROAD OPENING

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4
Q

Helping the client to understand by looking at
similarities and differences

Comparing ideas, experiences, or relationships brings out
many recurring themes.

A

ENCOURAGING COMPARISON

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5
Q

Asking client to verbalize what he or she
perceives

A

ENCOURAGING DESCRIPTIONS OF
PERCEPTIONS

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6
Q

Asking the client to appraise the quality of his or
her experience.

Doing so encourages the client to make his or her own
appraisal rather than accepting the opinion of others

A

ENCOURAGING EXPRESSION

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7
Q

EXPLORING

A

Delving further into subject or idea

When clients deal with topics superficially, exploring can
help them examine the issue more fully

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8
Q

Concentrating on a single point

also a useful technique when a client jumps from one
topic another.

A

FOCUSING

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9
Q

Asking the client to consider kinds of behavior
likely to be appropriate in future situations.

It will be helpful for the client to plan in advance what he or
she might do in future similar situations.

A

FORMULATING A PLAN
OF ACTION

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10
Q

Giving encouragement to continue

encourage the client to continue if he or she is
hesitant or uncomfortable about the topic.

A

GENERAL IDEAS

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11
Q

Making available the facts that the client needs

Giving information also builds trust with the client.

A

GIVING INFORMATION

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12
Q

Acknowledge indicating awareness

A

GIVING RECOGNITION

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13
Q

Verbalizing what the nurse perceives

Sometimes clients cannot verbalize or make themselves
understood

A

MAKING OBSERVATIONS

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14
Q

Making oneself available

important that this offer is unconditional. The client
does not have to respond verbally to get nurse’s attention.

A

OFFERING SELF

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15
Q

Clarifying the relationship or events in time

● Putting events in proper sequence helps both the nurse
and client to see them in perspective

A

PLACING EVENT IN TIME SEQUENCE

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16
Q

Offering for consideration that which is real

When it is obvious that a client is misinterpreting reality,
the nurse can indicate what is real.

A

PRESENTING REALITY

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17
Q

Directing client actions, Thoughts, and feelings
back to the client

A

. REFLECTING

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18
Q

Repeating the main idea expressed

A

RESTATING

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19
Q

Seeking to make clear that which is not
meaningful or that which is vague
Examples:
▪ “What do you mean by feeling sick

A
  1. SEEKING INFORMATION
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20
Q

Absence of verbal communication, which
provides time for the client to put thoughts or
feelings into words, regain composure or
continue talking

A

SILENCE

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21
Q

Offering to share, to strive, to work with the client
for his or her benefit

A

SUGGESTING COLLABORATION

22
Q

Organizing and summing up that which has
transpired

A

SUMMARIZING

23
Q

Seeking to verbalize client’s feelings that he or
she expresses only indirectly

A

TRANSLATING IN FEELINGS

24
Q

Voicing what the client has hinted at or suggested

A

VERBALIZING THE IMPLIED

25
Q

Expressing uncertainty about the reality of the
client’s perceptions

A

. VOICING DOUBT

26
Q

Examples:
▪ Yes
▪ I follow what you said
▪ Nodding

A

ACCEPTING

27
Q

Examples:
▪ “Tell me whether my understanding of it agrees
with yours”.
▪ “Are you using this word to convey that…”

A

CONSENSUAL VALIDATION

28
Q

Examples:
▪ “Is there something you’d like to talk about?”
▪ “Where would you like to begin?”

A

BROAD OPENING

29
Q

Examples:
▪ “Was it something like this…?”
▪ “Have you had similar experiences?”

A

ENCOURAGING COMPARISON

30
Q

Examples:
▪ “Tell me when you feel anxious”
▪ “What are you hearing?”
▪ “What does the voice seem to be saying?”

A

ENCOURAGING DESCRIPTIONS OF
PERCEPTIONS

31
Q

Examples:
▪ “What are your feelings in regard to…?”
▪ “Does this contribute to your distress?”

A

ENCOURAGING EXPRESSION

32
Q

Examples:
▪ “Tell me more about that.”
▪ “Would you describe it more fully?”
▪ “What kind of work?”

A

. EXPLORING

33
Q

Examples:
▪ “This point seems looking at more closely.
You’ve briefly mentioned 3 suicide attempts.”
▪ “Of all the concerns you have mentioned,
which is most troublesome?”

A

. FOCUSING

34
Q

Examples:
▪ “What could you do to let your anger out
harmlessly?”
▪ “Next time this comes Up, what can you do to
handle it?”

A

FORMULATING A PLAN
OF ACTION

35
Q

Examples:
▪ “Go on. I’m listening”
▪ “And then”
▪ “Tell me more about it.
▪ I hear what you are saying.”

A

GENERAL IDEAS

36
Q

Examples:
▪ “My name is”
▪ “Visiting hours are”
▪ My purpose of being here is…”

A

GIVING INFORMATION

37
Q

Examples:
▪ “Good morning Ms. A…”
▪ “You’ve finished your list of things to do.”
▪ “I noticed that you’ve combed your hair.”

A

GIVING RECOGNITION

38
Q

Examples:
▪ “You appear tensed.”
▪ “You appear uncomfortable”

A

MAKING OBSERVATIONS

39
Q

Examples:
▪ “I will sit with you for a while.”
▪ “I will stay here with you for 15 minutes and
read a story.”
▪ “I am interested in what you think.”

A

OFFERING SELF

40
Q

Examples:
▪ “Were you frightened before or after the
movie?”
▪ “Was this before or after?”
▪ “When did this happen?”

A

PLACING EVENT IN TIME SEQUENCE

41
Q

Examples:
▪ “I see no one else in the room.”
▪ “Your mother is not here, I am a nurse”

A

PRESENTING REALITY

42
Q

Examples:
▪ “Do you think I should tell the doctor?”
▪ “Do you think you should?”
▪ Client: “My brother spends all my money and
then he has the nerve to ask for more.?”
▪ Nurse: “This causes you to feel angry?”

A

REFLECTING

43
Q

Examples:
▪ Client: “I can’t sleep. I stayed awake all night.”
▪ Nurse: “You have difficulty sleeping.”
▪ Client: “I am really mad. I am really upset.”
▪ Nurse: “You’re really mad and upset.”

A

RESTATING

44
Q

Examples:
▪ “What do you mean by feeling sick inside?”
▪ Have I heard you correctly?”

A

SEEKING INFORMATION

45
Q

Examples:
▪ Nurse says nothing but continues to maintain
eye contact and convey interest

A
  1. SILENCE
46
Q

Examples:
▪ “Perhaps you and I can discuss and discover
the triggers of your anxiety.”
▪ “Let’s go to your room and I will help you find
what you are looking for.”

A

. SUGGESTING COLLABORATION

47
Q

Examples:
▪ “So far, we have discussed about…”
▪ “You’ve said that…”
▪ “During the past hour, you and I have
discussed…”

A

. SUMMARIZING

48
Q

Examples:
▪ Client: “I am dead.”
▪ Nurse: “Are you suggesting that you feel
lifeless?”
▪ Client: “It’s a waste of time talking to anyone.”
▪ Nurse: “Do you feel that no one understands?

A

. TRANSLATING IN FEELINGS

49
Q

Examples:
▪ Client: “I can’t talk to you or anyone. It is a
waste of time.”
▪ Nurse: “Do you feel that no one understands?”

A

. VERBALIZING THE IMPLIED

50
Q

Examples:
▪ “Isn’t that unusual?”
▪ “Really”
▪ “That is hard to believe.”

A

VOICING DOUBT

50
Q

Examples:
▪ “Isn’t that unusual?”
▪ “Really”
▪ “That is hard to believe.”

A

VOICING DOUBT