THERAPEUTIC COMMUNICATION (FINALS KASALI)

Question 1

Kneisl and Trigoboff (2013)
Blocks to listening:

Answer 1

Rehearsing
Being concerned with yourself
Assuming
Judging
Identifying
Getting off track
Filtering

Question 2

Guidelines for Visibly Tuning in to Clients:
Empathic Presence (Egan, 2014)

Answer 2

S: Sit squarely facing the client
O: Observe an open posture.
L: Lean toward the person.
E: Establish a good eye contact.
R: Relatively relaxed or natural.

Question 3

Accepting pauses or silences that may extend for several seconds or minutes without interjecting any verbal response.

Answer 3

Using Silence

Question 4

Using statements or questions that (a) encourage the client to verbalize, (b) choose a topic of conversation, and (c) facilitate continued verbalization.

Answer 4

Providing General Leads

Question 5

Making statements that are specific rather than general, and tentative rather than absolute.

Answer 5

Being Specific and Tentative

Question 6

Asking broad questions that lead or invite the client to explore (elaborate, clarify, describe, compare, or illustrate) thoughts or feelings.

Answer 6

Open-Ended Questions