Therapeutic Communication

Question 1

Responsive Dimensions

Answer 1

Genuineness
Respect
Empathy
Concreteness
Immediacy

Question 2

Pre-Interaction Phase

Answer 2

Self-exploration

Question 3

Introductory/Orientation Phase

Answer 3

Why did they seek help?
Forming a contract
Trust
Roles and rules
Initial feelings
Mutual Goals

Question 4

Working Phase

Answer 4

Exploration
Insight
Try new behaviors
Possible resistance

Question 5

Termination Phase

Answer 5

Review progress
Evaluate Goals
Varied Reactions

Question 6

Reflecting

Answer 6

conveys back patient’s thoughts/feelings

Question 7

Exploring/Focusing

Answer 7

Narrow conversation to important topics

Question 8

Projective Q’s

Answer 8

helps patients think hopefully

Question 9

Limit Setting

Answer 9

explaining expectations and consequences

Question 10

False Reassurance

Answer 10

gives unrealistic expectations

-Try: reality with hope

Question 11

Advice

Answer 11

limits patient internalization

-try: values clarigication

Question 12

Discounting/Belittling

Answer 12

Devalues patient emotions/needs

-Try: explore

Question 13

Transference

Answer 13

patient to nurse

Question 14

Countertransference

Answer 14

Nurse to patient

Question 15

Midrange Group

Answer 15

goal is to impart info and focus on feelings about the info

-provides emotional support

Question 16

Altruism

Answer 16

patient realizes they have something to give to the group