Therapeutic communication Flashcards
1
Q
what makes you an effective communicator
A
analyze their own & others’ communication In a variety of realms in order to determine both the overt and covert message being conveyed
2
Q
cognitive
A
comprehension of words being used & thinking process of the person communicating
3
Q
Affective
A
understanding the emotions involved – imparted verbally & nonverbally
4
Q
behavioral
A
– how accompanying nonverbal actions modify/enhance verbal messages
5
Q
Nonverbal
A
body language, eye contact, personal space, touch
6
Q
Culture
A
– personal space, acceptable body language, eye contact
7
Q
paralanguage
A
– sounds – rate of speech, tone of voice, loudness and “non-words” i.e. laughing, sobbing
