Therapeutic Communication Flashcards
0
Q
Therapeutic Relationship
-Purpose
A
- Help clients solve problems
- Cope more effectively
- Achieve developmental goals
1
Q
Therapeutic Relationship
-Definition
A
- A close, helping relationship based on trust, which fosters collaboration
2
Q
Caring
-Definition
A
- Caring includes meeting client needs in a timely manner
3
Q
Professionalism
-Definition
A
- Refers to the nurse’s knowledge of psychiatric problems and appropriate interventions
4
Q
Trust
-Definition
A
- Involves predictability, consistency, and clear expectations
5
Q
Mutual Respect
-Definition
A
- Key element in the trusting relationship
6
Q
Goals of Introductory Phase
A
- Establish Trust
- Client can verbalize thoughts and feelings
- Nurse and client ID focal problem and purpose of relationship
- Nurse explains their role
7
Q
Goals of the Working Phase
A
- Client Identifies past ineffective behaviors
- Client has developed a plan of action
- practiced implementing it - Client and family express increased hopefulness
8
Q
Goals of Termination Phase
A
- Appointments are readjusted
- Both parties express feelings of loos of relationship
- Interactions are more relaxed and focused on the future
9
Q
Obstacles to Therapeutic Relationships
A
- Judgmental attitude
- Excessive probing
- Lack of self-awareness
10
Q
Carl Rogers
-Ingredients of Caring
A
- Empathy
- Genuine
- Unconditional positive regard
11
Q
Characteristics of Active Listening
A
- Maintaining Eye Contact
- Facilitating close proximity (If not threatening to client)
- Projecting a relaxed physical orientation
- Speaking calmly
12
Q
Setting the Stage for Active Listening
A
- Remove environmental distractions (TV or other people)
- Preventing interruptions
- Attending to the client’s physical comfort
