Therapeutic Communication

Question 1

Essential Components of Therapeutic
Communication

Answer 1

1. Privacy and Respect for boundaries
2. Touching
3. Active Listening
4. Active Observation

Question 2

• 3 to 6 ft, not less than 18 inches
• Privacy is desirable but not always
  possible in therapeutic
  communication
• An interview or conference room is
  optimal if believes this setting is not
  too isolative for the interaction

What component of Therapeutic Communication is this?

Answer 2

Privacy and Respect for Boundaries

Question 3

It is a component of Therapeutic Communication that may be comforting and supportive. This is also an invasion of intimate and personal space.

Answer 3

Touching

Question 4

Refraining from other internal mental
activities and concentrating exclusively on what the patient says. What component is this?

Answer 4

Active Listening

Question 5

This component of therapeutic communication means watching the speaker’s nonverbal actions as he or she
communicates.

Answer 5

Active Observation

Question 6

This uses concrete messages which is specific and clear that elicit more accurate responses.

Answer 6

Verbal Communication Skills

Question 7

The technique facilitates interaction and enhances communication between
patient and health care provider.

Answer 7

Therapeutic Communication

Question 8

Techniques that encourage
patient to discuss concerns:

Answer 8

1. Exploring
2. Focusing
3. Restating
4. Reflecting
5. Make observations

Question 9

delving further into a subject
(Ex. tell me more about that)

Answer 9

Exploring

Question 10

concentrating on a single point (Ex. This
point seems worth looking at more closely)

Answer 10

Focusing

Question 11

Clarification, repeating the main idea the client has stated to you (Ex. “I can’t take
this med” “You can’t take this med?”

Answer 11

Restating

Question 12

– directing client actions, thoughts, and feelings back to the client (Ex. “do you think I should tell dr..” “do you think you should?”

Answer 12

Reflecting

Question 13

Verbalizing what was perceived (Ex. “you appear tense, are you uncomfortable when..?)

Answer 13

Making observations

Question 14

Non-therapeutic Communication
includes:

Answer 14

1. Advising
2. Agreeing
3. Reassuring

Question 15

telling the client what to do (Ex. “i think you
should” “why don’t you..”)

Answer 15

Advising

Question 16

– false fix ideal, indicating accord with the
client, you don’t argue with them cause they do have that belief and you will not
win, disagree with her delusions – voice doubt about delusions (once you believe you are superman, it’s hard to believe you can
fly)

Answer 16

Agreeing

Question 17

– indicating there is no reason for anxiety
or other feelings of discomfort, don’t tell them “everything will be ok” cause
you don’t know if it will be or not

Answer 17

Reassuring

Question 18

Nonverbal Communication Skills

Answer 18

1. Facial Expressions
2. Body Language
3. Vocal Cues
4. Eye Contact
5. Silence

Question 19

Ensures that all pertinent information related to previous medical history and current medical problem(s) is included.

Answer 19

Interviewing techniques

Question 20

Essential Skills of interviewing techniques

Answer 20

1. Open-ended questions
2. Close-ended questions
3. Funnel sequence or technique
4. Paraphrasing technique
5. Follow-up questions

Question 21

Questions that elicit more than one response

Answer 21

Open-ended questions

Question 22

Yes or no answer

Answer 22

Close-ended questions

Question 23

Moves from open-ended to
close-ended questions

Answer 23

Funnel sequence/technique

Question 24

Interviewer repeats
information presented by the
client
- Clarification by requesting an
example of what the person

Answer 24

Paraphrasing Technique

Question 25

Interviewing Tools:

Answer 25

Outcome measures
Outcome Management

Question 26

• Using standardized test,
  functional tools, or
  questionnaires to relate pain,
  strength and ROM to a
  quantifiable scale
• Comparison purposes with
  the functional outcomes of
  Rx (prescription) to its
  effectiveness

Answer 26

Outcome measures

Question 27

Documenting the effectiveness of treatment
and intervention

Answer 27

Outcomes management