Communication

Question 1

What is communication?

Answer 1

1. It is a process of exchanging
   *Information
   *ideas
   *thoughts
   *feelings
   *emotions
   through
   *speech
   *signals
   *writing
   *behavior

Question 2

Types of communications

Answer 2

Verbal Communication
Non-verbal communication

Question 3

It refers to communication in which a message is transmitted verbally.

Answer 3

Verbal communication

Question 4

Verbal communication is divided into:

Answer 4

Oral Communication
Written Communication

Question 5

Spoken words are used. What communication is this?

Answer 5

Oral Communication

Question 6

Advantages of oral communication

Answer 6

It brings quick feedback and can read facial expression

Question 7

Disadvantages of oral communication

Answer 7

Unable to deeply think about what he is delivering

Question 8

It is the sending or receiving of wordless messages, such as gestures, body language, etc.

Answer 8

Non-verbal communication

Question 9

T or F
Nonverbal communication is all about the body language of the speaker.

Answer 9

T

Question 10

Three elements of non-verbal communication

Answer 10

1. Appearance
2. Body Language
3. Sounds

Question 11

Appearance is consist of what?

Answer 11

1. Speaker
2. Surrounding

Question 12

This consists of clothing, hairstyle, neatness, and use of cosmetics.

Answer 12

Speaker

Question 13

This consists of room, size, lighting, decorations, furnishings

Answer 13

Surrounding

Question 14

This consists of facial expressions, gestures, and postures.

Answer 14

Body Language

Question 15

This consists of voice tone, volume, and speech rate.

Answer 15

Sounds

Question 16

This is a type of communication that occurs in your own mind.

Answer 16

Intrapersonal Communication

Question 17

This is a type of communication between two people but can involve more in informal conversations.

Answer 17

Interpersonal communication

Question 18

This is a type of communication within formal or informal groups or teams.

Answer 18

Small Group Communication

Question 19

Involves a speaker who seeks to inform, persuade, or motivate an audience.

Answer 19

One-to-group communication

Question 20

It is the electronic or print transmission of messages to the general public.

Answer 20

Mass Communication

Question 21

Describe the barriers to communication.

Answer 21

1. Sender
2. Message
3. Barriers
4. Receiver
5. Feedback
6. Back to sender

Question 22

Please give me the types of barriers

Answer 22

1. Physical Barriers
2. Perceptual Barriers
3. Emotional Barriers
4. Cultural Barriers
5. Language Barriers
6. Gender Barriers
7. Interpersonal Barriers

Question 23

How to overcome barriers to communication?

Answer 23

1. Taking the receiver more seriously
2. Crystal clear message
3. Delivering messages skillfully
4. Focusing on the receiver
5. Using multiple channels to communicate instead of relying on one channel
6. Ensuring appropriate feedback
7. Be aware of your state of mind/emotions/attitude

Question 24

Tools of effective communication

Answer 24

1. Be brief
2. Manners
3. Using “I”
4. Be positive
5. Good Listener
6. Spice up your words
7. Clarity
8. Pronunciation