Communication Flashcards
What is communication?
- It is a process of exchanging
*Information
*ideas
*thoughts
*feelings
*emotions
through
*speech
*signals
*writing
*behavior
Types of communications
Verbal Communication
Non-verbal communication
It refers to communication in which a message is transmitted verbally.
Verbal communication
Verbal communication is divided into:
Oral Communication
Written Communication
Spoken words are used. What communication is this?
Oral Communication
Advantages of oral communication
It brings quick feedback and can read facial expression
Disadvantages of oral communication
Unable to deeply think about what he is delivering
It is the sending or receiving of wordless messages, such as gestures, body language, etc.
Non-verbal communication
T or F
Nonverbal communication is all about the body language of the speaker.
T
Three elements of non-verbal communication
- Appearance
- Body Language
- Sounds
Appearance is consist of what?
- Speaker
- Surrounding
This consists of clothing, hairstyle, neatness, and use of cosmetics.
Speaker
This consists of room, size, lighting, decorations, furnishings
Surrounding
This consists of facial expressions, gestures, and postures.
Body Language
This consists of voice tone, volume, and speech rate.
Sounds
This is a type of communication that occurs in your own mind.
Intrapersonal Communication
This is a type of communication between two people but can involve more in informal conversations.
Interpersonal communication
This is a type of communication within formal or informal groups or teams.
Small Group Communication
Involves a speaker who seeks to inform, persuade, or motivate an audience.
One-to-group communication
It is the electronic or print transmission of messages to the general public.
Mass Communication
Describe the barriers to communication.
- Sender
- Message
- Barriers
- Receiver
- Feedback
- Back to sender
Please give me the types of barriers
- Physical Barriers
- Perceptual Barriers
- Emotional Barriers
- Cultural Barriers
- Language Barriers
- Gender Barriers
- Interpersonal Barriers
How to overcome barriers to communication?
- Taking the receiver more seriously
- Crystal clear message
- Delivering messages skillfully
- Focusing on the receiver
- Using multiple channels to communicate instead of relying on one channel
- Ensuring appropriate feedback
- Be aware of your state of mind/emotions/attitude
Tools of effective communication
- Be brief
- Manners
- Using āIā
- Be positive
- Good Listener
- Spice up your words
- Clarity
- Pronunciation
