Theories, Pyramids, and Acronyms Flashcards
NO BIRD
No Bail Indictable Related to Indictable Domestic Violence
Management Skills Pyramid
Plan Organize Direct Control
OR
get work done, develop staff, improve self, and success
STAR Model
What is SITUATION or TASK,
What was the ACTION taken,
What is RESULT.
Blake and Mouton’s Managerial Grid
Concern for people
Concern for Production
Maslow’s Hierarchy of Needs
- Physiological
- Safety
- Love/belonging
- Esteem
- Self Actualization
Sharpen the Saw
Physical
Social/emotional
Mental
Spiritual
Pareto Principle
80% effort will only get you 20% result
RAFT Model
R - Respond to it
A - Assign it
F - File it
T - Trash it
PLUS
P - Policies L - Legal U - Universal S - Self used in ethical decision making
Goleman’s Model
Five skills of Emotional Intelligence
- Self Awareness
- Self Management
- Social Awareness
- Empathy
- Relationship Management
ABCDE’s of self talk
A- Adversity B- Belief C- Consequences D- Disputation E- Energized
ANT’S
Automatic Negative Thoughts
Pygmalion Expectation Cycle
The cycle of forming expectations, communicating expectations, expectations are matched and expectations come true
MBWA
Manage By Walking Around
Deming Cycle
Plan - establish goals
Do - assign work
Check - follow -up on performance
Act - reinforce success or need for improvement
Five C’s of team
Collaboration Coordination Collegiality Coaching Communication among each other
Four stages of TEAM
forming
storming
norming
performing
TEAM
Together Everyone Accomplishes More
Differentiate Case Management (DCM)
Identifying and scheduling cases by degree of difficulty.
SMART
S- Specific M - Measurable A - Agree upon R - Realistic T - Time frame
Diversity Wheel
- Core
- Personal
- Experiential
- Situational
- Organizational
AID
A - Action (what the person did)
I - Impact (the impact of the action)
D - DO ( what you would like the person to do)
Time Management Matrix
Important and Urgent - do it now
Urgent but not important - do it now
Important but not urgent - plan time carefully
Not Important and not Urgent - Do when time allows
ROR
Release on his/her own recognizance
