Theories, Pyramids, and Acronyms

Question 1

NO BIRD

Answer 1

No
Bail 
Indictable
Related to Indictable
Domestic Violence

Question 2

Management Skills Pyramid

Answer 2

Plan Organize Direct Control
OR
get work done, develop staff, improve self, and success

Question 3

STAR Model

Answer 3

What is SITUATION or TASK,
What was the ACTION taken,
What is RESULT.

Question 4

Blake and Mouton’s Managerial Grid

Answer 4

Concern for people

Concern for Production

Question 5

Maslow’s Hierarchy of Needs

Answer 5

1. Physiological
2. Safety
3. Love/belonging
4. Esteem
5. Self Actualization

Question 6

Sharpen the Saw

Answer 6

Physical
Social/emotional
Mental
Spiritual

Question 7

Pareto Principle

Answer 7

80% effort will only get you 20% result

Question 8

RAFT Model

Answer 8

R - Respond to it
A - Assign it
F - File it
T - Trash it

Question 9

PLUS

Answer 9

P - Policies
L - Legal
U - Universal
S - Self
used in ethical decision making

Question 10

Goleman’s Model

Answer 10

Five skills of Emotional Intelligence

1. Self Awareness
2. Self Management
3. Social Awareness
4. Empathy
5. Relationship Management

Question 11

ABCDE’s of self talk

Answer 11

A- Adversity
B- Belief
C- Consequences
D- Disputation
E- Energized

Question 12

ANT’S

Answer 12

Automatic Negative Thoughts

Question 13

Pygmalion Expectation Cycle

Answer 13

The cycle of forming expectations, communicating expectations, expectations are matched and expectations come true

Question 14

MBWA

Answer 14

Manage By Walking Around

Question 15

Deming Cycle

Answer 15

Plan - establish goals
Do - assign work
Check - follow -up on performance
Act - reinforce success or need for improvement

Question 16

Five C’s of team

Answer 16

Collaboration
Coordination
Collegiality
Coaching
Communication among each other

Question 17

Four stages of TEAM

Answer 17

forming
storming
norming
performing

Question 18

TEAM

Answer 18

Together Everyone Accomplishes More

Question 19

Differentiate Case Management (DCM)

Answer 19

Identifying and scheduling cases by degree of difficulty.

Question 20

SMART

Answer 20

S- Specific
M - Measurable
A - Agree upon
R - Realistic
T - Time frame

Question 21

Diversity Wheel

Answer 21

1. Core
2. Personal
3. Experiential
4. Situational
5. Organizational

Question 22

AID

Answer 22

A - Action (what the person did)
I - Impact (the impact of the action)
D - DO ( what you would like the person to do)

Question 23

Time Management Matrix

Answer 23

Important and Urgent - do it now
Urgent but not important - do it now
Important but not urgent - plan time carefully
Not Important and not Urgent - Do when time allows

Question 24

ROR

Answer 24

Release on his/her own recognizance