Theme 3

Question 1

Samen Oud

Answer 1

Integrated care model for the elderly
Based on survey (EOD) there were made three distinct groups

Question 2

Three groups of Samen Oud

Answer 2

Much to offer (not complex/frail, focus on prevention)
Frail (higher risk, less independent)
Complex care needs (need help, dependent)

Question 3

Problems with communication

Answer 3

Lack of communication
Fragmented system
Professionals loosely connected
Division of labour resulting in breakdown of coordination

Question 4

Theory of relational coordination

Answer 4

Coordinating work through relationships of shared goals, knowledge and mutual respect
Better performance outcomes

Question 5

Dimensions of communication

Answer 5

Frequency
Timeliness
Accuracy
Problem-solving

Question 6

Relationships in Relational Coordination

Answer 6

Shared goals
Shared knowledge
Mutual respect

Question 7

Communication in Relational Coordination

Answer 7

Frequent
Timely
Accurate
Problem-solving

Question 8

Improvements in patient-related outcomes through impact of relational coordination

Answer 8

Care quality
Well-being
Satisfaction with care

Question 9

Improvements in professional-related outcomes through impact of relational coordination

Answer 9

Job-satisfaction

Question 10

Organizational structure can …

Answer 10

Weaken or strengthen relational coordination

Question 11

Relational Coordination is..

Answer 11

a mutually reinforcing process of communicating and relating for the purpose of task integration
Relationships shape the communication through which communication occurs