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business > Theme 2- Making Human Resource Decisions > Flashcards

Theme 2- Making Human Resource Decisions Flashcards

1
Q
A
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2
Q

Hierarchal structure

A

Long chain of command
Makes the business easier to control and provide opportunities for promotion
Can be costly and slows down communication

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3
Q

Flat structure

A

Few levels of management
Wide span of control
Improved the businesses flexibility
lines of authority are not always clear

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4
Q

Organisation charts

A

Shows a business’ s organisational structure

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5
Q

Line managers

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Can pass on authority to their subordinates throng delegation

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6
Q

Centralised decisions

A

Made by senior managers
Increased control and standardisation
Decisions can be slow

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7
Q

Decentralised decision

A

Delegated to regional employees at local stores and branches
Delegated to divisions that may know their customers better
Loss of control

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8
Q

Why would a business downsize or delayed

A

Reduce costs
Improve efficiency
Improve communication

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9
Q

Why is good communication important

A

Ensures the businesses vision, mission and objectives are clear
Ensures that customers are able to understand products and services
Ensures employees feel motivated as they understand their role within the business

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10
Q

For communication to be effective…

A

The sender has to choose an appropriate medium to reach the reciever
Feedback should also be available to ensure the communication has been successful

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11
Q

What does poor communication impact

A

Employee motivation
Customer service
Number of mistakes made

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12
Q

Barriers to effective communication

A

Using inappropriate mediums or email system failure
Being angry or tired
Cultural differences
Jargon- this depends on the skill or knowledge of the sender or receiver
Too much/little info

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13
Q

What is jargon

A

special words or expressions used by a profession or group that are difficult for others to understand.

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14
Q

Formal communication

A

Approved by organisation
Follows set rules of communication used within a business

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15
Q

Informal communication

A

Also used in business
Can get in the way of effective communication
Gossip, grapevine

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16
Q

Information overload

A

Reduced motivation and efficiency
Managers must ensure communication is controlled and organised effectively to ensure this doesn’t happen

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17
Q

Types of worker

A

Full time
Flexible hours
Permanent contract
Temporary contract
Freelance contract
Part time hours

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18
Q

Flexible working advantages and disadvantages

A

Business has more control over costs
Can increase or lose capacity when it needs
Employees might not be committed to the business if they don’t have long term security

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19
Q

Impact of technology on ways of working

A

Remote working- flexible
Video conferencing- more efficient as it saves time + travel money
Management info systems

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20
Q

What are directors responsible for

A

Overall business performance
Business target setting and strategy formation

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21
Q
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22
Q

What are senior managers responsible forr

A

Management and leadership of key business functions

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23
Q

What are supervisors and team leaders responsible for

A

Leading a team of workers
Performance management
Providing training, support and motivation

24
Q

What are operational staff responsible for

A

Carrying out the key operations of a business

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What are support staff responsible for
Providing services that support the main function of a business
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Recruitment process
Drawing up recruitment documents Recieve applications Shortlisting Selection Training
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What is used to shortlist candidates
Application forms CV Job descriptions Personal specifications
28
What is the role at the top of the business
Managing director or CEO (chief executive officer)
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What does a job description include
Job title Who the person is responsible to Who the person is responsible for Key duties Wage/salary
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What does a person specification include
Descriptions of characteristics (split into 2), qualifications, experience and skills needed to meet the needs of the job Essential characteristics Desirable characteristics
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What does a CV include
Education and qualifications Skills and experience References from current or previous employers
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Internal recruitment
Promoting an employee who currently works for the business to a new role Fast and easy to advertise vacancy Chapter than external advertising ProMotion opportunities motivate employees
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External recruitment
Recruiting someone who doesn’t already work for the business More potential applicants New ideas and skills brought into business Suitable if business is growing and needs more employees
34
Formal training
May offer formal credentials of qualifications May be provided by external companies who are subject or industry specialist Can be expensive and time consuming May require employees to stop working while training, low productivity
35
Informal training ‘on the job’
Cheaper and less time consuming Gives ‘hands on’ experience to employees Could be stressful if they have to work without the skills they haven’t yet learnt Employees may have to take responsibility for seeking or providing training
36
Performance management
Setting targets for personal development and performance Agreeing these targets with their line manager Can be used to support internal promotion + pay progression Takes place several times a year
37
The importance of training employee
Skills Retention Motivation
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Skills
Training employees will improve their skills and value to business Having most skilled employees gives business competitive advantage over rivals
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Motivation
As employees improve skills and knowledge, their confidence will also improve This leads to highly motivated and happy workforce
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Retention
Investing money in training employees shows that the business values employees Means they are less likely to leave to find a job elsewhere Improves business retention rates
41
Technology and training
Enables employees to use computer simulations (pilots and surgeons, low risk but good experience) Training can be more flexible and accessed through webinars and online courses Employees need to be retrained whenever new tech is introduced, expensive and lowers productivity
42
What can motivation lead to
Create hard working snd flexible workforce willing to go the extra mile for the company Improve customer service Improves employee commitment to the business
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Financial methods of motivation (remuneration)
Time based systems Salries Result based systems Fringe benefits Career progression Important to use the right one for diff roles, otherwise waste of money
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Time based systems
Wages for part time or full time workers Overtime
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Salaries
For non manual jobs For professional workers
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Results based systems
Piece rate Commission (good for sales based jobs) Bonus scheme
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Fringe benefits
Company car Healthcare Pension schemes Company discounts
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Career progression
Promotion
49
How important is money
Main motivator, but lots of other factors come in to play (Maslow hierarchy of needs) Good personal relationships at work is also a motivating factor
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Non financial methods of motivation
Job rotation Teamworking Job enrichment Employee reward scheme
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Job rotation
Gives opportunities for employees to work in other areas of the business Experience and skills development
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Job enrichment
Develops employees skills by giving them opportunities to lead, make decisions and take new responsibilities
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Employee reward scheme
Recognises employees’ performance and contribution thru schemes Employee of the week type thing
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Teamworking
Allows employees to develop social bonds thru being part of a team
55
Autonomy
Being empowered to make ur own decisions Employees are often motivated when they can make their own choices about the best way to work and achieve their goal

business (6 decks)

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