The Service Value Chain Flashcards
1
Q
What is the Service Value Chain a component of?
A
The Service Value System
2
Q
What is the Service Value Chain
A
It transforms demand into value
3
Q
What are Value Streams
A
A series of steps an organization takes to co-create value with customers
These steps can be mapped in the SVC in any way
4
Q
PIEDOD
A
P - Plan
I - Improve
E - Engage
D - Design and Transition
O - Obtain and Build
D - Deliver and support
5
Q
A
