The Guiding Principles

Question 1

What are the Guiding Principles

Answer 1

Recommendations that guide organizations in any circumstances, even for implementing ITIL 4

These are universally applicable to any work or initiative.

Question 2

Focus on Value

Answer 2

Everything you do must be somehow, directly or indirectly, valuable to your stakeholders.

Question 3

Start where you are

Answer 3

Reuse existing resources whenever possible instead of reinventing the wheel over and over again.

Question 4

Progress Iteratively with Feedback

Answer 4

Don’t do everything at once, take baby-steps instead. Learning by doing with lots of feedback.

Question 5

Collaborate and promote visibility

Answer 5

involve the right people at the right time and gather factual data to make the right decisions.

EX Kanban

Question 6

Think and work holistically

Answer 6

Nothing is ever alone, think about the effect of your initiative or work on other components.

EX. CMDB

Question 7

Keep it simple and practical

Answer 7

Dont overcomplicate work. Use the least possible steps. Outcome based thinking helps.

Question 8

Optimize and Automate

Answer 8

Maximize the value of human work. Automate only after optimization.

Apply DevOps.