The 4 Dimensions

Question 1

VOIP

Answer 1

V - Value Steams and Processes

O - Organizations and People

I - Information and technology

P - Partners and Suppliers

Question 2

Value Streams and Processes do what?

Answer 2

Activities the organization undertakes

Organization of these activities

Ensure value to stakeholders

Exercise value stream mapping

Question 3

Organizations and People provide what?

Answer 3

Organizational structure

Decision making habits

Staffing and skills requirements

Culture and leadership styles

Question 4

Information and Technology provide what?

Answer 4

Information and tools needed

technologies and innovation

relationship between components

Culture of knowledge management.

Question 5

Partners and Suppliers provide what?

Answer 5

Relationship with external vendors

factors that influence suppliers strategies

service integration management

vendor selection procedures

Question 6

PESTLE

Answer 6

External factors:

P - Political
E - Economical
S - Social
T - Technological
L - Legal
E - Environmental