The Role of a Case Manager

Question 1

understanding case managers roles and function

Answer 1

• will be doing different roles at different time
• brokering, facilitating, educating, advocating and mediating
• three areas: with the client, with the community, within the larger social/political/cultural realm

Question 2

coordinated service plan

Answer 2

• allow case coordinators to work within multiple partners in the community
• multiple agencies that deliver one specific program
• you are fulfilling a number of different functions or roles

Question 3

what is a role

Answer 3

• a set of expectations that fall within a structure
• there are functions and activities
• case management has has a certain expectation of role that you must possess
• any role has a subset of knowledge within it
• case managers need to know: how to build partnerships, community relationships what services are available

Question 4

role one: direct personal support

Answer 4

• to the client, family or community partner
• a number of ways of roviding that support
• importance od client relations is of particular importance
• for every nehative reation, you need three positive interactions to regain relations
• establish a rapport eith clients first and then assessment after

Question 5

role two: crisis interventionist

Answer 5

• assigned to intervene to dilute the crisis from happening
• negotiating with clients, whatever services are available apon scene
• ## mitigating crises

Question 6

what defines a crisis

Answer 6

• lack of communication
• previous history
• physical endangerment
• postpartum depression
• three different diagnosis of postpartum depression –> depression, anxiety, psychosis
• crises is not the defintion of the person

Question 7

short term treatment interventions

Answer 7

• treating indivisuals in short term blocks (1 to 12 sessions)
• provide: counselling, budgeting help, access to assessment services for individual and family
• could be for working population
• its not about exporatory work, but specific goals

Question 8

the broker/facilitator

Answer 8

• as a case manager you will be applying for funds
• facilitations: working to suppot goals for all parties involved, case coordinating
• research
• reach out do different institutions
• organizeinformation

Question 9

educator

Answer 9

• could be on the community resources available, educate clients, families
• educate the clients so they can make an educated decision

Question 10

budgeting

Answer 10

• food
• shelter
• home insurance
• driver insurance
• transportation
• entertainment
• education
• supplies
• clothing
• chid care costs
• loan payments
• savings

Question 11

advocate

Answer 11

• provide information and supports benefits changes
• vouvhing for them
• may come into conflict (conflict resolution)

Question 12

service coordinator

Answer 12

• may be the one that sets up the schedule for client
• you’re the one coordinating appointments for clients
• setting up routine