The Listening Process Flashcards
1
Q
Stages of Listening
A
- Receiving
- Understanding
- Remembering
- Evaluating
- Responding
2
Q
Receiving
A
- Intentional focus on hearing a speaker’s message.
3
Q
Understanding
A
- We attempt to learn the meaning of the message.
- Stage during which the listener determines the context and meanings of the words he or she hears.
4
Q
Remembering
A
- Improve your memory of a message by processing it meaningfully.
5
Q
Evaluating
A
- Judging the value of the message
- They also ascertain how and why the speaker has come up with and conveyed the message that they delivered.
- This may involve considerations of a speaker’s personal or professional motivations and goals.
6
Q
Responding
A
- Sometimes referred to as Feedback
- Stage of the listening process in which the listener provides verbal and/or nonverbal reactions.
- A listener can respond to what they hear either verbally or non-verbally.
- Nonverbal signals can include gestures such as nodding, making eye contact, tapping a pen, fidgeting, scratching or cocking their head, smiling, rolling their eyes, grimacing, or any other body language.
7
Q
Formative Feedback
A
- A natural part of the ongoing transaction between a speaker and a listener.
- As the speaker delivers the message, a listener signals his or her involvement with focused attention, note-taking, nodding, and other behaviors that indicate understanding or failure to understand the message.
8
Q
Summative Feedback
A
- Given at the end of the communication
- Focuses on the overall outcome
9
Q
Active Listening
A
- Communication technique that requires the listener to provide feedback on what he or she hears to the speaker, by way of restating or paraphrasing what they have heard in their own words.
- The ability to actively listen demonstrates sincerity, and that nothing is being assumed or taken for granted.
-3 Main techniques: Paraphrasing, Clarifying, and Summarizing
