The ITIL Service Value Chain

Question 1

Plan

Answer 1

ensure a shared understanding of the vision, current status and improvement direction for all 4 dimensions and all products and services across the organisation

Question 2

Improve

Answer 2

ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management

Question 3

Engage

Answer 3

provide a good understanding of stakeholder needs, transparency and continual engagement and good relationships with all stakeholders

Question 4

Design and Transition

Answer 4

ensure that products and services continually meet stakeholder expectations for quality, costs and time to market

Question 5

Obtain / Build

Answer 5

Ensure that service components are available when and where they are needed and meet agreed specifications

Question 6

Deliver and Support

Answer 6

ensure that services are delivered and supported according to the agreed specifications and stakeholders expectatiions