The 4 dimensions of service management Flashcards
1
Q
Organisations and people
A
Culture, structure and governance
2
Q
Information and technology
A
for IT Services, information management is the primary means of delivering value
3
Q
Partners and Suppliers
A
differing levels of integration and formality across different sets of partners and suppliers
4
Q
Value streams and processes
A
Value streams- steps to create and deliver products and services to consumers Processes - activities that transforms inputs into outputs
