8 ITIL Practices Flashcards

1
Q

Information Security Management

A

Protect buisness information, Confidentiality, Integrity A… Autnetication and non-repudiation

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2
Q

Relationship Management

A

Links at strategic and tactical levels

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3
Q

Supplier Management

A

to ensure seamless delivery of products and services

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4
Q

IT Asset Management

A

Plan and Manage IT asset full lifecycle. Asset any valuable component of an IT product or service

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5
Q

Monitoring and Event management

A

Observe, Record and Report changes of state

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6
Q

Release management

A

make new and changed services and features available to users

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7
Q

Service Configuration management

A

Accurate and reliable information about services and CI’s

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8
Q

Deployment Management

A

Move new services or service components to environments

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