8 ITIL Practices Flashcards
Information Security Management
Protect buisness information, Confidentiality, Integrity A… Autnetication and non-repudiation
Relationship Management
Links at strategic and tactical levels
Supplier Management
to ensure seamless delivery of products and services
IT Asset Management
Plan and Manage IT asset full lifecycle. Asset any valuable component of an IT product or service
Monitoring and Event management
Observe, Record and Report changes of state
Release management
make new and changed services and features available to users
Service Configuration management
Accurate and reliable information about services and CI’s
Deployment Management
Move new services or service components to environments