The importance of Motivation

Question 1

Motivation -

Answer 1

is a desire to achieve a goal

Question 2

Why is employee motivation important in business?

Answer 2

• Easier to attract employees
• Easier to retain employees
• Higher labour productivity

Question 3

Herzberg two-factor theory

Answer 3

Motivators

• achieving aims
• chance of promotion
• responsibility
• interesting work
• recognition
• personal development

Hygiene factors

• pay
• working conditions
• job security
• quality of supervision
• staff relationships

Question 4

Maslow’s hierarchy of needs

Answer 4

1) Physiological needs
2) Safety and security
3) Love and belonging
4) Esteem needs
5) Self-actualisation

Question 5

How does Maslow’s hierarchy of needs work?

Answer 5

• Once set of needs have been satisfied they are no longer a motivator
• If a lower needs are not met, workers cannot be motivated if a business tries to meet higher needs
• If a business fails to meet a particular need, workers are not likely to be motivated

Question 6

Taylor’s Theory of scientific management

Answer 6

He said that the workers should:

• use specialist tools and equipment
• follow a strict working procedure
• receive proper training
• get breaks to recover from the physical strain of work
• be paid according to what they produce

Pay should be linked to output in order to motivate workers.