The importance of good communication in business

Question 1

Overdue money

Answer 1

Money that has not been paid by the time expected

Question 2

Communication channels

Answer 2

Routes along which information might travel in a business

Question 3

Downward communication

Answer 3

Passing messages from top to bottom of a organization

Question 4

Upward communication

Answer 4

Passing of information from bottom to those at the top of the organization

Question 5

Horizontal communication

Answer 5

Exchange of information between parties in the same level in the organization hierarchy

Question 6

External communication

Answer 6

Communication between the businesses those outside such as customers

Question 7

Internal communication

Answer 7

Communication between peole, inside the business

Question 8

Formal communication

Answer 8

Use of recognized channels when communicating

Question 9

Informal communication

Answer 9

Use of non approved channels when communicating