The guest And Service Setting

Question 1

It is the actual, physical environment where the act of service is performed, delivered, and consumed. Planning the serviescape is critical as it contributed to the overall mood of a guest while they are actually experience the service.

Answer 1

Servicescape

Question 2

3 types of servicescape

Answer 2

1. Self -service
2. Interpersonal
3. Remote

Question 3

A servicescape where both costumer and employee must be present.

Answer 3

Interpersonal

Question 4

A servicescape where customers perform most of the activities without employees involved.

Answer 4

Self- service

Question 5

A servicescape where the service provider can render the services to the customer who is away from the location as well.

Answer 5

Remote service

Question 6

Created the 8 principles of design for tourism and leisure-related establishments.

Answer 6

Albert J. Rutledge

Question 7

4 different parts of an establishments

Answer 7

1. Natural elements
2. Use areas
3. Major structure
4. Forces of nature

Question 8

What are the 8 principles of design?

Answer 8

1. Design should be for both guests and employees
2. Function and aesthetic should be present.
3. Set up a substantial experience for the guests and employees
4. Set up an appropriate experience for guests and employees
5. Adhere to technical requirements
6. Comply with the needs in the lowest possible cost.
7. Establish design with less supervision
8. Everything should have a purpose