Service Staffing In Tourism & Hospitality industry

Question 1

It is a company that is in the business of giving its workers to others so they may conduct services as part of their regular jobs. The phrase covers temporary staffing agencies, employee leasing agencies and professional employer groups.

Answer 1

Staffing service

Question 2

This department is frequently contacted to identify the best individual when a job in a department has to be filled or when a workforce demand arises.

Answer 2

Human resource department/ Talent acquisition division

Question 3

Requirements and responsibilities considered when hiring an applicant

Answer 3

1. Experience
2. Responsibilities

Question 4

The Hiring (Recruitment and Selection process)

Answer 4

1. Reviewing the job and the need for it
2. Design selection process
3. Panel composition
4. Advertising
5. Short- listing
6. Interviewing
7. Selection
8. Offer
9. Placement

Question 5

Has the task of designing the selection process to use.

Answer 5

Human resource manager

Question 6

The techniques & approaches of interview and screening of job candidates

Answer 6

1. Create a clear job description
2. Use employee referrals as well as external recruitment strategies
3. Never overlook background checks
4. Advertise for attitude
5. Consider offering a flexible work schedule
6. Offer unique job perks

Question 7

2 motivations

Answer 7

1. Empowerment
2. Culture

Question 8

This results from the variation and inconsistency in the quality of services that customers receive

Answer 8

Heterogeneity

Question 9

Culture
Thé roles of Employee attitudes and behaviours in tourism and hospitality organisations.

Answer 9

Intangibility
Inseparability
Heterogeneity