Strategies For Quality Servuce In Tourism Hospitality

Question 1

Plans designed to help Tourism and Hospitality Organizations in reaching a specified goal: Productivity and Guest Satisfaction

Answer 1

Strategies

Question 2

It is One of the most important thing needed in order to develop and improve guest experience.

Answer 2

Strategies

Question 3

This strategy helps managers make the the best choices and decisions for their company organization.

Answer 3

Porter’s Generic Strategies

Question 4

3 Strategies included in Porter’s Generic Strategies.

Answer 4

1. Cost leadership
2. Differentiation
3. Focus

Question 5

This strategy focuses on increasing profits by reducing operational cost and charging lower prices.

Answer 5

Cost Leadership strategy

Question 6

This strategy focuses on making a company’s service being attractive and unique in comparison to those of its competitors.

Answer 6

Differentiation Strategy

Question 7

This Strategy focuses on developing services for a niche market: Cost focus and differentiation focus

Answer 7

Focus Strategy

Question 8

This refers to cost leadership in narrow or a focused market.

Answer 8

Cost focus

Question 9

This refers t differentiation in a narrow or focused market

Answer 9

Differentiation Focus

Question 10

A type of analysis when an organization takes stock of the resources and assets that it possesses.

Answer 10

Internal Analysis

Question 11

A type of analysis where attention should be on what a company is good at relative to its rivals in that industry.

Answer 11

External Analysis

Question 12

A type of analysis which flaunts the weaknesses of an organization and not dwell into but be addressed and resolved to not harm an organization.

Answer 12

Internal Analysis

Question 13

A type of analysis which included strengths that enable an organization to function well refer to as the secret sauce of the organization.

Answer 13

Internal Analysis

Question 14

A type of analysis where it is concerned on how a company positions itself in the market concerning its rivals and its particular space.

Answer 14

External Analysis

Question 15

A type of Analysis which determines a company position in the external environment and showcases its opportunities and threats.

Answer 15

External Analysis

Question 16

Designing the Guest experience

A positive visitor experience can become a differentiator, positioning a place as more desirable than its rivals, which may result in a larger market share and more customers.

Answer 16

Competitive Advantage

Question 17

Designing the guest experience

Positive visitor experiences are more likely to have an emotional bond with the location or establishment and would come back repeatedly which can ensure the tourism and hospitality industry’s long-term viability

Answer 17

Destination and Establishment Loyalty

Question 18

Designing the Guest Experience

The visitors or guests are more likely to spend money if they are satisfied. The local company and the tourism and hospitality sector benefit from this through greater revenue which has a great impact on the economy.

Answer 18

Economic Impact

Question 19

Designing the Guest Experience

Positive comments and recommendations enhance a locations or establishments reputation and draw additional travelers or guests, which promotes steady growth in the tourism industry.

Answer 19

Reputation and word-of-mouth

Question 20

Deigning the guest experience

Destinations can better manage visitor flows, reduce their negative effects on the environment and nearby people, and assure the preservation of cultural assets by offering high-quality experiences.

Answer 20

Sustainable development (tourism)

Question 21

Designing the guest experience

Sustainable hotels are those that use green beet practices in maintenance, services, logistics, goods, and supplies to drastically reduce their environmental effect. The main components are waste reduction, energy conservation and water conservation.

Answer 21

Sustainable development (hospitality)

Question 22

The critical success factors to provide exceptional customer service.

Answer 22

1. Timeliness
2. Attitude
3. Empathy
4. Expertise
5. Proactive approach
6. Active listening
   Responsibility for every team member
7. Dependability
8. Follow up and continuous communication.

Question 23

Strategising for the future of hospitality and tourism

Answer 23

1. Demographics
2. Competitors
3. Economic and Natural forces