The dark side of IT Flashcards
What are the 4 drawbacks of ubiquitous IT?
Technostress
Info overload
Lack of purpose
Lack of focus
Explain technostress
IT induced stress from being always on and always available.
Feeling of being forced to connect
Explain info overload
Feel forced to multitask on simultaneous streams of information from different sources on different devices, simply because of info coming at them in real time
Explain lack of purpose (locked to devices)
Lock to your own device (BYOD)
Remote/flexi time work tethering people more to their devices and work
Requirement vs addition
Explain lack of focus (locked to IT)
Shortening IT cycles / pressures from vendors = changing UI, screens, functionality, often without sufficient support
Complex UI that doesn’t fit with workflows
What are the 3 forms of employee misuses of IT
1) Malicious user behaviour
2) Unsanctioned behaviour
3) Naive actions
What are 3 conditions that create technostress?
1) Constant IT upgrades and changes
2) Feeling constantly tied to work
3) IT forces tight schedules
What are 3 conditions that indicate IT misuse?
1) Writing down/sharing passwords
2) Using unapproved devices (personal USB)
3) Forgetting to lock/log out of computers
What are 3 conditions that indicate IT addiction?
1) Performance suffers from constantly and needless IT use
2) Constantly preoccupied with IT use
3) Hard to stop IT use, whether or not it is required
What does the 3-pronged attack against the IT dark side mean?
Participation from senior leaders, IT leaders, and HR managers
What should senior leaders do, and how should they do it (2 things)?
Senior leaders should make mindful use of IT an organizational priority.
Develop strategic plans for identifying and mitigating IT dark side risks
Raise awareness on the negative effects of IT use
What should IT leaders do and how? (2 things)
IT leaders should build and maintain vigilance against the dark side.
Drive formal and informal learnings about IT use.
Provide ongoing technical and general support to employees for the applications they use.
`What should HR managers do?
HR managers should monitor and enhance employee wellbeing.
Implement HR programs that monitor and measure whether employees experience negative effects of IT use.
Implement initiatives that foster positive job-related attitudes, as these can thwart addition, stress, and IT misuse.
