Cyber Security's Human Error (Winnefeld, Upton)

Question 1

What are High-Reliability Organizations? (HROs)

Answer 1

HROs are those that are aware of their own vulnerabilities, and has operational plans to mitigate these vulnerabilities.

They are committed to high standards, and vigilantly probe for sources of failure.

These organizations cannot learn from their mistakes, and cannot come back from the consequences of a single failures.

Question 2

What are some examples of HROs

Answer 2

Airlines, U.S. Nuclear Submarine division, modern U.S. military. They all attempt to adopt a ‘zero-defect’ culture through effective implementation and maintenance of the 6 HRO principles of success.

Question 3

What are the 6 HRO principles?

Answer 3

1) Integrity
2) Depth of knowledge
3) Forceful backup
4) Questioning attitude
5) Procedural compliance
6) Formality in communications