THE COUNSELING PROCESS

Question 1

What Field Manual covers counseling?

Answer 1

FM 6-22 Appendix B

Question 2

What are some techniques leaders may use during the directive approach to
counseling?

Answer 2

Corrective Training
Commanding

Question 3

What are the characteristics of effective counseling

Answer 3

Purpose: Clearly define the purpose of the counseling.
Flexibility: Fit the counseling style to the character of each subordinate and to the
relationship desired.
Respect: View subordinates as unique, complex individuals, each with a distinct set
of values, beliefs, and attitudes.
Communication: Establish open, two-way communication with subordinates using
spoken language, nonverbal actions, gestures, and body language. Effective
counselors listen more than they speak.
Support: Encourage subordinates through actions while guiding them through their
problems

Question 4

What are the three approaches to counseling?

Answer 4

Directive
Non-directive
Combined

Question 5

What are the 4 stages of the Counseling Process?

Answer 5

Identify the need for counseling.
Prepare for counseling.
Conduct counseling.
Follow up.

Question 6

What are the steps required to prepare for counseling?

Answer 6

Select a suitable place.
Schedule the time.
Notify the subordinate well in advance.
Organize information.
Outline the counseling session components.
Plan your counseling strategy.
Establish the right atmosphere.

Question 7

A counseling session consists of what 4 basic components?

Answer 7

Opening the session.
Discussing the issues.
Developing the plan of action.
Recording and closing the session.

Question 8

What is tact?

Answer 8

A keen sense of what to do or say in order to maintain good relations with others and
to avoid offense

Question 9

What are the 7 steps to problem solving?

Answer 9

ID the problem
Gather information
Develop criteria
Generate possible solutions
Analyze possible solutions
Compare possible solutions
Make and implement the decision

Question 10

Leaders should seek to develop and improve what three leader counseling skills?

Answer 10

Active Listening
Responding
Questioning

Question 11

What are the qualities of an effective counselor?

Answer 11

Respect for subordinates
Self-awareness
Cultural awareness
Empathy
Credibility

Question 12

What course of action should a supervisor take when a subordinate has been
performing below his/her usual standards?

Answer 12

Counsel about substandard performance.
Attempt to define the problem with the soldier.
Afford opportunity and time to solve the problem.
Make a written statement of counseling

Question 13

What are the stresses that influence behavior?

Answer 13

Fear
Hunger
Illness
Anxiety
Fatigue

Question 14

What form is used for counseling?

Answer 14

DA Form 4856 E

Question 15

When is the directive approach in counseling most likely to be used?

Answer 15

When time is short, when the LEADER knows what to do, when the counseled soldier
has limited problem-solving abilities.

Question 16

Is it a requirement that a leader counsel his/her subordinates?

Answer 16

Yes. A leader who neglects to counsel his subordinates is negligent in his performance
of duty