The Counseling Process

Question 1

What are the three major categories of Developmental Counseling?

Answer 1

1. Event counseling.
2. Performance counseling.
3. Professional growth counseling.

Question 2

What does Event Counseling involve?

Answer 2

1. Specific instances of superior or substandard performance.
2. Reception and integration counseling.
3. Crisis counseling.
4. Referral counseling.
5. Promotion counseling.
6. Transition counseling.
7. Adverse separation counseling.

Question 3

What is a Performance Counseling?

Answer 3

1. A review of a subordinate’s duty performance during a specified period. The leader and the subordinate jointly establish performance objectives and clear standards for the next counseling period.
2. Leaders communicate standards, establish and clarify the expected values, attributes, and competencies.

Question 4

What is a Professional Growth Counseling?

Answer 4

1. Planning for the accomplishment of individual and professional goals. During the counseling, leader and subordinate conduct a review to identify and discuss the subordinate’s strengths and weaknesses and to create an individual development plan that builds upon those strengths and compensates for (or eliminates) shortcomings.
2. Develop a pathway to success with short- and long-term goals and objectives. The discussion includes opportunities for civilian or military schooling, future duty assignments, special programs, available training support resources, reenlistment options, and promotion opportunities and considerations.

Question 5

Which DA Form is used for Counseling?

Answer 5

DA Form 4856

Question 6

Effective counselors must have which skills?

Answer 6

1. Active listening.
2. Responding.
3. Appropriate questioning.

Question 7

Leaders must demonstrate which qualities to counsel effectively?

Answer 7

1. Respect for subordinates.
2. Self and cultural awareness.
3. Credibility.
4. Empathy.

Question 8

List the four-stage counseling process?

Answer 8

1. Identify the need for counseling
2. Prepare for counseling
3. Conduct the counseling session
4. Follow-up

Question 9

How do Leaders address resistance?

Answer 9

1. Reconfirm the counseling session purpose.
2. Keep the discussion professional and balanced in tone.
3. Discuss the suspected resistance openly with the subordinate and respect his or her response.
4. Slow the tempo of the session.
5. Focus on one specific behavior, its effect, and the consequences to minimize overwhelming the subordinate.

Question 10

During the counseling process what must Leaders avoid?

Answer 10

1. Personal bias.
2. Rash judgments.
3. Stereotyping.
4. Losing emotional control.
5. Inflexible counseling methods.
6. Improper follow-up.