Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

Ambot > THC 2 (Lesson 1 RISK MGT ) > Flashcards

THC 2 (Lesson 1 RISK MGT ) Flashcards

1
Q

Why manage risks in tourism?

A

*To protect both your customers and your business.

*To be prepared to deal with potential crises.

*To Identify possible risks in the tourist destination

*To determine your risk management strategy/ies

*To set up a plan to manage risk.

*To Train tourism facilities staff and team up with stakeholders to prevent or manage the risks.

*To be clear and honest in communication in case of a crisis

*To provide opportunities to retrieve your business.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Tourism companies are increasingly facing incidents that involve risks for both tourists and the tourism business such as:

*political unrest, terrorist attacks, earthquakes, tsunamis and health-related incidents.

*These can have a tremendous negative impact on tourism destinations.

*In addition, the damage to a destination’s image may have even longer-lasting effects than the actual damage from the crisis.

A

Importance of risk management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

does not start with a crisis, but much earlier. To be prepared for a crisis,

A

Risk management

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

The use of available information to estimate the risk to individuals or populations,property, or the environment, from hazards. Risk analysis generally contains the following steps: hazard Identification, hazard assessment, elements at risk/exposure analysis, vulnerability assessment and risk estimation.

A

RISK ANALYSIS

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

The stage at which values and judgements enter the decision process, explicitly or implicitly, by including consideration of the importance of the estimated risks and the associated social, environmental, and economic consequences, in order to identify a range of alternatives for managing the risks.

A

RISK EVALUATION

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

The process of decision making for managing risks, and the implementation, or enforcement of risk mitigation measures and the re-evaluation of its effectiveness from time to time, using the results of risk assessment as one input.

A

RISK CONTROL OR RISK TREATMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

The process of risk analysis and risks evaluation

A

RISK ASSESSMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

The complete process of risk assessment and risk control (or risk treatment).

A

RISK MANAGEMENT

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

HAZARDS FOR TOURISM DESTINATION

A

ATMOSPHERIC
EARTH (GEOLOGICAL)
BIOLOGICAL
HUMAN

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

ATMOSPHERIC

A

Cyclones
Tornadoes
Storms
Floods
Frosts

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

EARTH (GEOLOGICAL)

A

Earthquakes
Tsunamis
Landslides
Volcanoes
Erosion

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

HUMAN

A

Industrial accidents
Traffic accidents
Crime Terrorism
Economic
Political conflict

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

BIOLOGIC

A

Human epidemics
Plant epidemics
Animal epidemics
Plagues
Fires

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Top 10 tips on risk management in tourism

A

Identify the risks

Determine your risk management strategy

Develop a risk management plan for your tourism business

Team up with stakeholders

Train your staff

Test your plan

Provide clear and honest crisis communication

Keep informed about possible negative travel advice

Revive your business after a crisis

Reposition your business after a crisis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Make an inventory of the potential hazards and risks that could threaten your destination.

This could concern:

A

natural hazards
technological hazards
biological hazards
civil or political hazards.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Tip 1

A

Tip 1: Identify the risks

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Identify the nature of the potential crisis.
Consider the:

A

cause
frequency
duration
speed of onset
scope of impact
destructive potential.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Tip 2:

A

Tip 2: Determine your risk management strategy

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

There are several strategies for risk management, including

A

avoiding the risk

reducing the likelihood of the consequences

transferring the risk

retaining the risk.

Learn from previous crises and disasters that have taken place in your area. Also look into similar crises that have occurred in other areas.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

This strategy means eliminating the risk by completely avoiding a potentially risky activity.

A

RISK AVOIDANCE

18
Q

If you cannot eliminate a risk, try to reduce it. You can do this by increasing precautions or limiting risky activities as much as possible.

Prevention methods include
safety standards (burglary, unwanted visitors, evacuation plan)
fire extinguishers, smoke detectors, sprinkler installations
earthquake proof building, water management
qualified tour guides, (adventure) trek leaders, drivers.

A

RISK REDUCTION

19
Q

For example, if part of a particular route is prone to flooding during the rainy season, there are two options for __________

You cancel this tour, or only offer it during the dry season.

You continue to offer this tour in an alternative format, avoiding the flooding-prone part of the route.

A

RISK AVOIDANCE

20
Q

This strategy means you transfer the financial risk to a third party, usually an insurance company. In Europe, tour operators increasingly demand that their partners have liability insurance in place. This insurance should cover possible damage and accidents involving customers during their holidays.

A

Risk transference

21
Q

Tip 3:

A

Tip 3: Develop a risk management plan for your tourism business

22
Q

Every tourism provider should have an emergency/contingency plan ready. You may think your destination is free of risks. Or you may not want to give the impression that there might be risks at your destination. However, European tourists actually increasingly ask tour operators for a risk management plan. This means tour operators may demand you have a plan in place.

A

Tip 3: Develop a risk management plan for your tourism business

23
Q

plans for tourism should at least include details on:

*ensuring the safety of visitors and employees

*secure systems to communicate with all persons within the facility and the destination

*security of buildings, facilities and equipment from the effects of the disaster

*contributing trained liaison personnel to the disaster management agencies during response and recovery operations, as required

*supplying resources to support response and recovery operations

*procedures for return to normal business activities after the disaster operations.

A

Risk management

23
Q

Tip 4:

A

Tip 4: Team up with stakeholders
Stakeholders in your region

24
Q

For most countries, the tourism industry is an important industry. Therefore, national governments must be involved in the ____________ strategy for tourism.

A

risk management

25
Q

Other government agencies and tourism industry sectors that should be included in a safety and security committee are:

A

the national tourism administration/visitor board

the police

counter-terrorism/security agencies

government bodies/departments working in customs, disaster management, foreign affairs, health, immigration, justice, transportation

airlines and transport company associations
hotel associations

tour operators’ associations

other tourism and travel representatives

consumer groups

retail trade organisations

tourism safety and security-oriented research and centres.

26
Q

Tip 5

A

Tip 5: Train your staff

27
Q

Organise training programs for your staff on how to handle crisis situations, including introduction programmes for new staff. For instance, this could be the aforementioned course in Adventure Travel Operator Safety and Risk Management from ATTA. Training is an on-going process, so you should keep monitoring and evaluating plans and procedures.

A

true po

28
Q

In a crisis, your staff must step outside their day-to-day roles and carry out tasks that are far less familiar. In addition, they have to perform these tasks in an often highly stressful environment. This means they need to be well prepared and require firm leadership and direction.

A

true again hehe

29
Q

Tip 6

A

Tip 6: Test your plan

30
Q

Make sure your ________ is ready for action. When implementing it in your tourism business, you should test your plan. For instance with scenario testing, where you simulate a crisis situation with your staff.

A

PLAN

31
Q

TIP 7:

A

Tip 7: Provide clear and honest crisis communication

31
Q

________ is key in successful crisis management. Communicate directly with the media and keep your website and/or social media channels up-to-date. Your staff also plays an important role in communicating with your customers on site.

A

Communication

32
Q

Keep your information neutral and factual. Most importantly: be _______! If you are too positive, people might not believe you.

A

BE HONEST

33
Q

Your website should always have up-to-date information on (changes in) the safety situation in your area. Let people know that you work with professional and trained staff.

In case of a crisis, put information about the impact in your region on your website. Communicate clearly and honestly if and how your business has been affected by the crisis. Also do so if your company has not been affected, as your customers need to know this too.

Social media can be a useful tool to provide updates and communicate directly with people.

A

TRUEE ALL POESS

34
Q

TIP 8:

A

Tip 8: Keep informed about possible negative travel advice

35
Q

If your region is declared ‘unsafe’, commercial tour operators will probably not go there and travel insurances will not cover their clients. If you feel your region is safe to travel to, team up with other stakeholders in your region and start to lobby foreign consulates and embassies to adjust the negative travel advice for your region.

For example, after the earthquake of 2015, many countries issued a negative travel advice for the entire country of Nepal. This led to an enormous drop in tourism arrivals. Tourism companies in Nepal teamed up and started a lobby directed at the consulates and embassies to limit the negative travel advice to the areas that were really hit by the earthquake. Their lobby was successful and the negative travel advice was lifted from unaffected areas.

A

TRUEE POO

36
Q

TIP 9:

A

Tip 9: Revive your business after a crisis
Post-crisis travellers

37
Q

There are always travellers that seek destinations that have recently suffered from some form of crisis. These are often dedicated travellers, backpackers or high-end surfers. They are not necessarily poor or unwilling to spend much money at your destination. See them as front-runners. They will share their experiences online and in person with friends and family.

A

HAHA 22O (TRU)

38
Q

tip 10:

A

Tip 10: Reposition your business after a crisis

39
Q

RISK CAN BE REDUCE BY:

A

Reducing the hazard

Reducing the vulnerability of the elements at risk

Reducing the amount of the elements at risk

Increasing the coping capacity

40
Q

RISK REDUCTION STRATEGIES

A

Structural measures:
Non-Structural measures:

41
Q

refer to any physical construction to reduce or avoid possible impacts of hazards, which include engineering measures and construction of hazard-resistant and protective structures and infrastructure

A

Structural measures:

42
Q

refer to policies, awareness, knowledge development, public commitment, and methods and operating practices, including participatory mechanisms and the provision of information, which can reduce risk and related impacts

A

Non-Structural measures:

43
Q

Any physical construction to reduce or avoid possible impacts of hazards

*engineering measures
*Construction of hazard-resistant and protective structures and infrastructure
*retrofitting

A

Structural measures:

Ambot (9 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions