Test question from each module Flashcards

1
Q

according to the lesson, an officer can learn about the community the department serves by ________?

A) moving into a house in a nearby suburb
B) reviewing the community’s demographic make-up
C) spending time in the local library on a regular basis
D) participating in organizations and clubs with other fire fighters

A

B) reviewing the community’s demographic make-up

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2
Q

all of the following are primary factors that, according to the course, determine writing style EXCEPT ______?

A) size of the audience
B) location of the audience
C) expectations of the audience
D) background knowledge of the audience

A

B) location of the audience

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3
Q

When preparing a press release you should?

A) provide the date in the footer
B) type it on a plain white sheet of paper
C) write in a succinct style that is factual and informative
D) send it anonymously on behalf of the department with no personal contact information.

A

C) write in a succinct style that is factual and informative

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4
Q

Providing press release is an important task for fire departments for all of the following reasons EXCEPT because it _________?

A) Helps the department be proactive in fire prevention
B) keeps the community informed about the department activities
C) prevents the media from contacting the department when it is less prepared to respond.
D) Provides an opportunity for the department to focus attention on the importance of fire safety.

A

C) prevents the media from contacting the department when it is less prepared to respond.

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5
Q

To reduce the loss of life and property in the community, the officer must first understand ________?

A) What emergency incidents have occurred recently
B) the resources and capabilities of their department and personnel
C) what other departments are doing successfully in their respective communities.
D) The features of the people and structures in the community that the department is protecting.

A

D) The features of the people and structures in the community that the department is protecting.

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6
Q

Demographic data show __________?

A) the geographic features of a given area
B) The characteristics of a given population
C) the size of a fire departments jurisdiction
D) the locations of fire hazards in a given community.

A

B) The characteristics of a given population

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7
Q

According to a recent study cited in the course _________ people read online news than/as news in print.

A) More
B) Fewer
C) approximately the same number of
D) none of the above

A

A) More

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8
Q

according to the course one reason writing ability is important is because as a fire officer moves up in rank _________

A) Lower-rank fire fighters expect greater writing proficiency
B) an increasing number of tasks require the ability to write clearly.
C) the officer has more access to technology requiring writing and typing skills
D) the officer can get busier and writing skills can easily be forgotten or overlooked.

A

B) an increasing number of tasks require the ability to write clearly.

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9
Q

an example of proactive way of engaging the community to prevent fires and other emergencies is __________?

A) Provide a media interview after a fire
B) offering a fire safety education program
C) writing a press release discussing a recent incident
D) None of the above.

A

B) offering a fire safety education program

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10
Q

According to the course, the Internet has revolutionized communications in all of the following ways EXCEPT by __________

A) Facilitating the broad distribution of audio and video
B) giving the public easy access to information, especially info that was obscure or difficult to obtain.
C) personalizing the new experience through the ease of sharing and commenting ( i,e social networking websites)
D) Creating a “digital divide” between rural areas ( where residents are often less prone to use new technologies) and urban areas ( where resident are more prone to use new technologies)

A

D) Creating a “digital divide” between rural areas ( where residents are often less prone to use new technologies) and urban areas ( where resident are more prone to use new technologies)

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11
Q

Organizations designed on a scalar model are arranged hierarchically with a pyramids-shaped chain of command that consolidates most of the power at the top.

A) True
B) False

A

A) True

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12
Q

possible remedies for potential budget constraints include.

A) Firing personnel
B) responding to fewer emergencies
C) Signing agreements with other agencies
D) A and C
E) None of the above

A

C) Signing agreements with other agencies

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13
Q

Municipal fire departments area generally considered ________ Organizations.

A) For-profit
B) beneficiary
C) governmental
D) Non-essential

A

C) governmental

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14
Q

Fire departments can be categorized based on?

A) structure and funding
B) operating budget and size
C) Jurisdiction and personnel
D) location and response load

A

C) Jurisdiction and personnel

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15
Q

It is NOT uncommon for fire districts to incorporate other kinds of departments (e.g. fire, police, water, etc) within their jurisdiction.

A) true
B) false

A

A) true

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16
Q

How are private nonprofit departments generally funded?

A) Through taxes
B) on subscription plans
C) by non-forprofit organizations
D) by charitable donations from residents.

A

B) on subscription plans

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17
Q

Fire suppression, rescue, and other emergencies are duties commonly undertaken by ______ personnel.

A) paid
B) line
C) staff
D) career

A

B) line

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18
Q

several neighboring communities in a small, rural country do not have enough residents to have a fully staffed fire department of their own. the best way to effectively ensure fire protection for their residences would be to?

A) Train their residents on basic fire fighting techniques
B) entrust the police department with providing fire protection
C) pool their resources and jointly establish a county fire department.
D) Raise fire code standards and practice strict fire safety enforcement.

A

C) pool their resources and jointly establish a county fire department.

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19
Q

The _______ provides standard procedures and protocols for responding to emergency incidents involving multiple agencies.

A) Incident command system
B) Nation management command
C) Emergency response initiative
D) Network of firefighting professionals

A

A) Incident command system

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20
Q

Because of the advantage of sharing costs and providing consistency in training, some communities collaborate to form _______ Fire departments.

A) private
B) municipal
C) Public safety or country
D) All of the above

A

C) Public safety or country

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21
Q

The _______ of a municipal government is valuable in pre-incident planning and can also assist with providing floor plans for structures during response.

A) Judicial system
B) street Department
C) Building department
D) law enforcement agency

A

C) Building department

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22
Q

The constitution of Canada reserves the following as matters of provincial jurisdiction EXCEPT _______?

A) Municipal government
B) Charitable institutions
C) Air transport
D) Education

A

C) Air transport

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23
Q

All of the following statements are true according to the lesson EXCEPT?

A) services provided by municipal and township governments can include housing services and municipal courts.
B) In areas lacking a municipal or township government, the federal government is typically responsible for providing services.
C) Countries can be divided into township and can include different kinds of districts.
D) Fire districts are permitted to enter into legally binding contracts and agreements with other organizations as well as receive income ( e.g. from taxes, fees, and loans) and own property.

A

B) In areas lacking a municipal or township government, the federal government is typically responsible for providing services.

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24
Q

All of the following statments are true according to the course EXCEPT ______?

A) Most fire departments are government entities.
B) the department and agencies of local government rely on the fire department more then the fire department relies on them.
C) the three branches of federal government ( Legislative, Executive, Judicial) serve as models for the most provincial governments and many local governments.
D) Many of the responsibilities of federal government are shared or passed on to the provinces, and the provinces, in turn share or pass on many of their responsibilities to country, municipal, and other local governments.

A

B) the department and agencies of local government rely on the fire department more then the fire department relies on them.

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25
Q

According to the course, reasons why it is important for officers to understand the structure, duties, and functions of governments from local to federal levels include all of the following reasons EXCEPT: _______

A) Because the fire department is an extension of the city services and therefore is accountable to the community.
B) Because as officers move up in rank, the need to interface with the officials of other government agencies and departments increases
C) Because fire department personnel should be able to explain to citizen who may ask them questions during fire prevention education outings.
D) Because cultivating positive professional relationships with such officials and recognizing their role in promoting the mission of the fire service in the community are important.

A

C) Because fire department personnel should be able to explain to citizen who may ask them questions during fire prevention education outings.

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26
Q

The Canadian parliament is part of the ________ Branch of federal government?

A) Judicial
B) executive
C) Legislative
D) none of the above

A

C) Legislative

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27
Q

According to the lesson, a zoning law could hinder a local fire departments service delievery in all the following ways EXCEPT if it ___________.

A) Builds new roads into the newly zoned area
B) calls for construction of a high-density residential building.
C) provides for the development of a high-risk industrial facility
D) does not consider adequate expansion of city water system and hydrant supply.

A

A) Builds new roads into the newly zoned area

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28
Q

Officials are generally elected by the people to take responsiblity for a certain area of service, functioning like a city manager does in other forms of municipal government.

A) commission government
B) Town meeting government
C) Mayor-council government
D) Council-manager government

A

A) commission government

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29
Q

CANUTEC is a federal agency within ________

A) the RCMP
B) Transport Canada
C) Public safety Canada
D) None of the above

A

B) Transport Canada

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30
Q

__________ is the agency that produces the Emergency Response Guidebook.

A) Public safety Canada
B) The RCMP
C) The Canadian Emergency Preparedness collage
D) Transport Canada

A

D) Transport Canada

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31
Q

which type of leader makes all decision with little to no input?

A) autocratic
B) democratic
C) laissez-fair
D) socialistic

A

A) autocratic

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32
Q

________ is based on the leaders positon.

A) expert power
B) Reward power
C) coercive power
D) legitimate power

A

D) legitimate power

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33
Q

According to Herzberg’s motivator-hygiene theory, _______ is/are a hygiene factor.

A) growth
B) achievement
C) responsibility
D) legitimate power

A

D) legitimate power

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34
Q

The capacity a leader has to influence others is called ________?

A) lverage
B) power
C) command
D) seniority

A

B) power

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35
Q

According to Hersberg’s Motivator-Hygiene theory, _____ is a motivational factor.

A) Recognition
B) supervision
C) Job security
D) working conditions

A

B) supervision

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36
Q

Organizational behavior is the study of _______?

A) Behavior in the workplace
B) Managing people
C) Business ethics
D) employee relationships

A

A) Behavior in the workplace

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37
Q

According to ________, People do not like work and cannot be trusted.

A) Theory X
B) Theory Y
C) Theory Z
D) Theory H

A

A) Theory X

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38
Q

Which leadership style is best?

A) Autocratic
B) A combination of styles
C) Democratic
D) Laissez-fair

A

B) A combination of styles

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39
Q

According to this course, leaders do all of the following except ______.

A) Organize
B) Allocate
C) Plan
D) Lead

A

C) Plan

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40
Q

Managing a fire department most closely aligns with managing _______.

A) A school
B) A nuclear power plant
C) The military
D) A prison

A

C) The military

41
Q

when brought in to reolve a dispute, a mediators first task is to:

A) Earn the trust of both parties
B) Discuss with management their desired outcomes for the dispute.
C) Meet with the labour union to understand the reason for the dispute
D) Determine which individuals are the key players on each side of the dispute.

A

A) Earn the trust of both parties

42
Q

According to the course, an “US vs. Them “ mentality, deeping lack of respect, and an increasing loss of perspective could all be sign of:

A) the need for the mediation or arbitration.
B) worsening relations between labour and management.
C) fire fighters growing disillusionment with their career choices.
D) the failure of management to deal with underlying personnel problems.

A

B) worsening relations between labour and management.

43
Q

According to the course, One advantage of a grievance procedure is that it:

A) provides a frame work for gradually escalating a dispute to levels of increasing priority.
B) empowers management with a systematized method of evaluating a dispute at multiple levels of the organization.
C)demonstrated to fire fighter that they have right to dispute policies that conflict with the established labor contract.
D) provides time for executive officers to see how a dispute play out and what issues are involved before making a decision.

A

A) provides a frame work for gradually escalating a dispute to levels of increasing priority.

44
Q

All of the following were identified in the course as areas where potential conflict between labour and management COMMONLY results EXCEPT:

A) wages
B) hiring
C) Training
D) health and safety

A

C) Training

45
Q

When a grievance is submitted according to the grievance procedure, the officer has ________ to respond.

A) 2 days in which
B) a specified time frame in which
C) an unlimited time in which
D) no personal obligation

A

B) a specified time frame in which

46
Q

In the course, management was encouraged to define the conflict as:

A) a mutual problem to create awareness that everyone “Owns” the problem.
B) A resolvable issue that will likely have no need for third-party mediation or arbitration.
C) Mainly concerning labour, which shows labour their responsibility in ensuring that this problem is resolved.
D) Mainly concerning management, which shows labour a willingness to accept responsibility and earns respect.

A

A) a mutual problem to create awareness that everyone “Owns” the problem.

47
Q

The first step in the nine-step model of conflict resolution is:

A) listening with respect and openness
B) recognizing similarities and differences.
C) letting the other person hear an explanation.
D) looking at the situation from the other persons perspective.

A

A) listening with respect and openness

48
Q

while provincial and local laws may be different, federal law makes all of the following unlawful EXCEPT.

A) Preventing the formation of a union
B) Refusing to engage in collective bargaining.
C) suggesting the fire fighters take it up with the chief if they disagree with him.
D) None of the above.

A

D) None of the above.

49
Q

Fire fighters in your department have recently joined a labour union. the appointed shop steward of this union is primarily tasked with:

A) Representing the union in the department.
B) reporting all actions by management to union officals.
C) looking for ways to improve fire fighters working conditions.
D) sticking up for fellow fire fighters who feel wronged by management.

A

A) Representing the union in the department.

50
Q

Several firefighters and their supervisor disagree on the deparments choice of budget items to cut from funding for the next fiscal year.The firefighters propose a different idea as to which items the budget could cut out. All of the following are ways the supervisor could practice constructive disagreements EXCEPT:

A) Trying to identify the value in the firefighters idea.
B) Offering an alterative way to structuring the budget.
C) suggestion the firefighters take it up with the chief if they disagree with him.
D) Explaining why you have reservations about agreeing with the firefighters propsal.

A

C) suggestion the firefighters take it up with the chief if they disagree with him.

51
Q

Even if a certain conduct does not violate the ethics law, you should nevertheless refrain from engaging in it if it creates to appearance of impropriety.

A) True
B) False

A

A) True

52
Q

All of the following were suggested as ways to determine what is ethical EXCEPT _______:

A) checking ones conscience
B) consulting outside resources
C) attending an ethics training seminar
D) assessing the consequences/impact of the action or decision.

A

C) attending an ethics training seminar

53
Q

___________ involves conducting personal affairs in a wat that prevents any improper influence on performance of professional duties.

A) Objectivity
B) Endorsement
C) Use of resources
D) Conflict of interest

A

D) Conflict of interest

54
Q

Without ________, An officer cannot expect to become a strong leader.

A) Being willing to discipline crew members for ethical violations.
B) cultivating his or her character ( and that of his crew members)
C) Understanding the psychological motives driving unethical behavior.
D) staying on top of recent trend in ethical violations in the fire industry.

A

B) cultivating his or her character ( and that of his crew members)

55
Q

Elements that play a role in influencing ones ethical values include all of the following EXCEPT ________

A) external forces
B) personal beliefs
C) social relationships
D) cultural background
E) organizational system

A

D) cultural background

56
Q

In establishing an ethical program in a department in a program in a department, one recommendation of the course was that ___________.

A) Ethical violations should always result in dismissal from duty to send a clear message.
B) personnel be properly trained in ethical standards and policies be review with everyone on a regular basis.
C) job candidates with a history of unethical behaviour should be required to endure further ethics training before hiring.
D) None of the above

A

B) personnel be properly trained in ethical standards and policies be review with everyone on a regular basis.

57
Q

All of the following were mentioned in the course as documents that provided ethical guidelines in the fire service EXCEPT _______________.

A) Training reports
B) Job description’s
C) Employment contracts
D) standard Operating Procedures. ( SOP)

A

A) Training reports

58
Q

One example of accountability noted in the course was __________.

A) the two in/two out rule
B) Buddy breathing using SCBA
C) reporting on time for shift duty
D) processing payroll in a timely manner.

A

A) the two in/two out rule

59
Q

According to the course reliability is _________?

A) the ethic that most earns respect from subordinates
B) the first character quality to look for when interviewing ne job candidates.
C) The day in, day out dependability that grows out of establishing good personal habits and a strong work ethic.
D) The result of a personal commitment to excellence that can subtly turn into a hero complex without a counterbalancing dose of humility.

A

C) The day in, day out dependability that grows out of establishing good personal habits and a strong work ethic.

60
Q

An officer and one of the firefighters in his company are long-time friends. The fact that the officer has a much tighter camaraderie with this particular firefighter in the company doesn’t seem to bother anyone, at least no one has ever come forward to the officer about it. However, the officer is more lenient with him on issues on being late for a shit or not performing station house duties as scheduled. which of the following values, If any, is the officer PRIMARILY violating?

A) Respect
B) Reliability
C) Responsibility
D) None of the above.

A

A) Respect

61
Q

The _________ leadership style is characterized by delegating some leadership responsibility to on of the subordinates.

A) Autocratic
B) Democratic
C) laissez-faire
D) none of the above

A

D) none of the above

62
Q

A good leader was defined in the course as someone who ________.

A) has influence over others
B) tells subordinates the right things to do
C) uses their influence over others for good
D) makes decision after carefully considering all options.

A

C) uses their influence over others for good

63
Q

Interpersonal influence is best used in all of the following situations EXCEPT ________

A) For team building
B) For situations involving little to no damage
C) When the leader has no direct control over others
D) when creativity and two-way information sharing is required.

A

B) For situations involving little to no damage

64
Q

Formal written documents signed by the fire chief that serv various purposes, such as to make official announcements or communicate official policy’s are called ________

A) General Orders
B) station protocol
C) fire chief directives
D) department guidelines

A

A) General Orders

65
Q

Information management is important in the fire service because _______

A) Information is a commodity intrinsic to nearly every activity
B) Taxpayers expect officers to be capable and efficient at their jobs
C) it prepares personnel for the administrative duties of leadership
D) it demonstrates organization and professionalism to the community.

A

A) Information is a commodity intrinsic to nearly every activity

66
Q

The FOURTH step in the five step planning process to help local fire departments in developing a public fire safety education program is:

A) Evaluate the results
B) Implement the strategy
C) Create an intervention strategy
D) Develop community partnerships
E) conduct a community risk analysis

A

B) Implement the strategy

67
Q

Of the following, which is NOT a reliable way of measuring the effectiveness of a program aimed at reducing the number of kitchen fires in the community?

A) the precent of homes that have a working smoke alarm in the kitchen
B)The number of times residents on average eat home-cooked meals.
C) the precent of a population that stay in the kitchen when cooking food.
D) the fact that a law is enacted during the programs implementation that requires smoke alarms in all kitchen areas.

A

B)The number of times residents on average eat home-cooked meals.

68
Q

The main goal of _______ is to provide a place for personnel to collect themselves before leaving.

A) formal CISD
B) On-Site diffusion
C) demobilization
D) Informal peer diffusion

A

B) On-site diffusion

69
Q

Fire deparments should establish a _______ when apparatuses are parked or staged on two-lane commercial or residential streets.

A) TTC zone
B) UTC zone
C) TCC zone
D) CTT zone

A

A) TTC zone

70
Q

What type of response generates the most injuries for fire fighters?

A) structural fire response
B) EMS response
C) Wildland Responses
D) Technical rescue response

A

B) EMS response

71
Q

Which one of the below WMD weapons provides no outward signs of its presence?

A) chemical Agents
B) Biological agents
C) Radiological agents
D) Psychological agents

A

B) Biological agents

72
Q

What is the most common injury among Firefighters?

A) Mental injuries
B) Head injuries
C) slip and falls
D) Musculoskeletal injuries

A

D) musculoskeletal injuries

73
Q

what is the riskiest part of a firefighter’s occupation?

A) Emergency responses
B) Suppression activities
C) training
D) station duties

A

A) Emergency responses

74
Q

which type of hazards causes damage to any area of the body that is exposed?

A) physical hazards
B) biological hazards
C) chemical hazards
D) thermal hazards

A

B) biological hazards

75
Q

what does the C stand for in RICE acronym represent?

A) care
B) collaboration
C) control of injuries
D) compression

A

D) compression

76
Q

what percentage of firefighters line of duty deaths are cardiac related?

A) 53
B) 57
C) 47
D) 35

A

C) 47

77
Q

How many NFPA standards are directly related to NFPA 1500

A) 37
B)47
C) 57
D) 1

A

B) 47

78
Q

The typical cause of most musculoskeletal injuries?

A) overexertion
B) bending and lifting
C) inadequate training
D) failing to ask for help

A

A) overexertion

79
Q

The main distinction between accident types in an accident investigation is whether?

A) they are severe
B) they are job related
C) the are vehicle-related
D) they pose a threat of liability

A

C) the are vehicle-related

80
Q

why is staying organized an important part of workplace saftey?

A) because an organized work environment boost moral
B) because the chance for injury increases when things are out of place
C) because it reminds personnel to take time, slow down, and not rush to complete tasks
D) because it presents a positive , safe image of the fire station to all personnel and visitors

A

B) because the chance for injury increases when things are out of place

81
Q

which is not a common problem in fitness training?

A) not stretching ( warming up, cooling down)
B) exercising too much, to soon
C) improper exercise techniques
D) using a spotter when lifting heavy weights.

A

D) using a spotter when lifting heavy weights.

82
Q

all of the following can increase the risk of ergonomic injuries EXCEPT.

A) specialized tasks
B) increased repetition
C) a lack of ergonomically designed technologies
D) cooperating with a team member instead of working alone.

A

D) cooperating with a team member instead of working alone.

83
Q

what should be done if an exit drill does not go smoothly?

A) inspectors should help occupancy owners draft new plans for emergency exit
B) inspectors should run the drill again
C) inspectors should re-inspect the means of egress
D) all of the above

A

A) inspectors should help occupancy owners draft new plans for emergency exit

84
Q

which of the following are primary concerns when inspecting residential facilities?

A) ability to isolate fire to room of origin.
B) fire detection systems
C) means of egress
D) A and B
E) B and C
F) A,B and C

A

F) A,B and C

85
Q

In the five step command model, examples of the _______ component aural, visual, and nonverbal communication.

A) route
B) medium
C) message
D) feed back

A

B) medium

86
Q

the kinds of management theories that can seem dehumanizing as workers are required to execute tasks repeatedly and mechanistically are _______ theories?

A) modern
B) classical
C) scientific
D) humanistic

A

B) classical

87
Q

Frank & Lillian Gilbreth studied bricklaying to ________?

A) find out what kinds of bricks were most fire resistance
B) determine the amount of time it tool workers to use up their supply
C) identify any worker motions that were repetitive and could be eliminated
D) see if workers were paying attention to quality or quantity as they worked

A

C) identify any worker motions that were repetitive and could be eliminated

88
Q

in the Hawthorne studies, the real reason workers improved their performance, according to the researchers, was that _________.

A) increased attention had been given to the workers.
B) they were rewarded for their increased productivity
C) interpersonal relationships among the workers improved
D) the lighting were changed to make workers more comfortable

A

A) increased attention had been given to the workers.

89
Q

which of the following was noted in the course as a possible service that could be offered to victims?

A) use of a department cell phone to call relatives.
B) use of a department vehicle to drive to a relative’s home
C) use of a gift card to purchase essential items to replace lost ones
D) use of the departments facilities to change clothes or get cleaned up.

A

A) use of a department cell phone to call relatives.

90
Q

All of the following were mentioned in the course as reasons why effective incident scene management is beneficial EXCEPT because it helps _______.

A) keep responders safe.
B) keep general public safe
C) reduce the workload of incident command.
D) make operations more efficient and effective.

A

C) reduce the workload of incident command.

91
Q

What is the proper three step order to translate incident objectives into tactics?

A

Mode of operations
Incident priorities
Tactical objectives

92
Q

what is a vehicle-mounted device that can monitor all radio frequencies and activate alerting devices called?

A) Base radio
B) Mobile radio
C) portable radio
D) MDT/MDC

A

B) Mobile radio

93
Q

Which choice was NOT mentioned as types or methods of communication used in the fire service?

A) Verbal and non-verbal
B) vertical and horizontal
C) Essential and non essential
D) In-person and from a distance

A

C) Essential and non essential

94
Q

According to the course, which of the following plain speech radio phrases is commonly used to indicate that a unit is completely unable to respond to dispatch?

A) “ at scene”
B) “ out of service”
C) “ unresponsive”
D) “ no transmission”

A

B) “ out of service”

95
Q

Research on the concept of management began in the earnest after _______?

A) The industrial revolution
B) the rise of automobile factories
C) the Mayan empire was discovered
D) the building of the Egyptian pyramids

A

A) The industrial revolution

96
Q

According to ________, management practices should be flexible enough to change to meet whatever needs exist at the time.

A) Theory X and y
B) systems theory
C) Contingency theory
D) The managerial model

A

C) Contingency theory

97
Q

compared to many other theories of management, modern management theories tend to be all of the following EXCEPT more ________.

A) eclectic in principle
B) practical in application
C) democratic in function
D) decentralized in power

A

B) practical in application

98
Q

one negative associated with __________ management theories is that they can sacrifice productivity for being worker-centered ( E.g if expectation of workers are lowered)

A) Modern
B) Classical
C) Scientific
D) Humanistic

A