Test question from each module Flashcards
according to the lesson, an officer can learn about the community the department serves by ________?
A) moving into a house in a nearby suburb
B) reviewing the community’s demographic make-up
C) spending time in the local library on a regular basis
D) participating in organizations and clubs with other fire fighters
B) reviewing the community’s demographic make-up
all of the following are primary factors that, according to the course, determine writing style EXCEPT ______?
A) size of the audience
B) location of the audience
C) expectations of the audience
D) background knowledge of the audience
B) location of the audience
When preparing a press release you should?
A) provide the date in the footer
B) type it on a plain white sheet of paper
C) write in a succinct style that is factual and informative
D) send it anonymously on behalf of the department with no personal contact information.
C) write in a succinct style that is factual and informative
Providing press release is an important task for fire departments for all of the following reasons EXCEPT because it _________?
A) Helps the department be proactive in fire prevention
B) keeps the community informed about the department activities
C) prevents the media from contacting the department when it is less prepared to respond.
D) Provides an opportunity for the department to focus attention on the importance of fire safety.
C) prevents the media from contacting the department when it is less prepared to respond.
To reduce the loss of life and property in the community, the officer must first understand ________?
A) What emergency incidents have occurred recently
B) the resources and capabilities of their department and personnel
C) what other departments are doing successfully in their respective communities.
D) The features of the people and structures in the community that the department is protecting.
D) The features of the people and structures in the community that the department is protecting.
Demographic data show __________?
A) the geographic features of a given area
B) The characteristics of a given population
C) the size of a fire departments jurisdiction
D) the locations of fire hazards in a given community.
B) The characteristics of a given population
According to a recent study cited in the course _________ people read online news than/as news in print.
A) More
B) Fewer
C) approximately the same number of
D) none of the above
A) More
according to the course one reason writing ability is important is because as a fire officer moves up in rank _________
A) Lower-rank fire fighters expect greater writing proficiency
B) an increasing number of tasks require the ability to write clearly.
C) the officer has more access to technology requiring writing and typing skills
D) the officer can get busier and writing skills can easily be forgotten or overlooked.
B) an increasing number of tasks require the ability to write clearly.
an example of proactive way of engaging the community to prevent fires and other emergencies is __________?
A) Provide a media interview after a fire
B) offering a fire safety education program
C) writing a press release discussing a recent incident
D) None of the above.
B) offering a fire safety education program
According to the course, the Internet has revolutionized communications in all of the following ways EXCEPT by __________
A) Facilitating the broad distribution of audio and video
B) giving the public easy access to information, especially info that was obscure or difficult to obtain.
C) personalizing the new experience through the ease of sharing and commenting ( i,e social networking websites)
D) Creating a “digital divide” between rural areas ( where residents are often less prone to use new technologies) and urban areas ( where resident are more prone to use new technologies)
D) Creating a “digital divide” between rural areas ( where residents are often less prone to use new technologies) and urban areas ( where resident are more prone to use new technologies)
Organizations designed on a scalar model are arranged hierarchically with a pyramids-shaped chain of command that consolidates most of the power at the top.
A) True
B) False
A) True
possible remedies for potential budget constraints include.
A) Firing personnel
B) responding to fewer emergencies
C) Signing agreements with other agencies
D) A and C
E) None of the above
C) Signing agreements with other agencies
Municipal fire departments area generally considered ________ Organizations.
A) For-profit
B) beneficiary
C) governmental
D) Non-essential
C) governmental
Fire departments can be categorized based on?
A) structure and funding
B) operating budget and size
C) Jurisdiction and personnel
D) location and response load
C) Jurisdiction and personnel
It is NOT uncommon for fire districts to incorporate other kinds of departments (e.g. fire, police, water, etc) within their jurisdiction.
A) true
B) false
A) true
How are private nonprofit departments generally funded?
A) Through taxes
B) on subscription plans
C) by non-forprofit organizations
D) by charitable donations from residents.
B) on subscription plans
Fire suppression, rescue, and other emergencies are duties commonly undertaken by ______ personnel.
A) paid
B) line
C) staff
D) career
B) line
several neighboring communities in a small, rural country do not have enough residents to have a fully staffed fire department of their own. the best way to effectively ensure fire protection for their residences would be to?
A) Train their residents on basic fire fighting techniques
B) entrust the police department with providing fire protection
C) pool their resources and jointly establish a county fire department.
D) Raise fire code standards and practice strict fire safety enforcement.
C) pool their resources and jointly establish a county fire department.
The _______ provides standard procedures and protocols for responding to emergency incidents involving multiple agencies.
A) Incident command system
B) Nation management command
C) Emergency response initiative
D) Network of firefighting professionals
A) Incident command system
Because of the advantage of sharing costs and providing consistency in training, some communities collaborate to form _______ Fire departments.
A) private
B) municipal
C) Public safety or country
D) All of the above
C) Public safety or country
The _______ of a municipal government is valuable in pre-incident planning and can also assist with providing floor plans for structures during response.
A) Judicial system
B) street Department
C) Building department
D) law enforcement agency
C) Building department
The constitution of Canada reserves the following as matters of provincial jurisdiction EXCEPT _______?
A) Municipal government
B) Charitable institutions
C) Air transport
D) Education
C) Air transport
All of the following statements are true according to the lesson EXCEPT?
A) services provided by municipal and township governments can include housing services and municipal courts.
B) In areas lacking a municipal or township government, the federal government is typically responsible for providing services.
C) Countries can be divided into township and can include different kinds of districts.
D) Fire districts are permitted to enter into legally binding contracts and agreements with other organizations as well as receive income ( e.g. from taxes, fees, and loans) and own property.
B) In areas lacking a municipal or township government, the federal government is typically responsible for providing services.
All of the following statments are true according to the course EXCEPT ______?
A) Most fire departments are government entities.
B) the department and agencies of local government rely on the fire department more then the fire department relies on them.
C) the three branches of federal government ( Legislative, Executive, Judicial) serve as models for the most provincial governments and many local governments.
D) Many of the responsibilities of federal government are shared or passed on to the provinces, and the provinces, in turn share or pass on many of their responsibilities to country, municipal, and other local governments.
B) the department and agencies of local government rely on the fire department more then the fire department relies on them.
According to the course, reasons why it is important for officers to understand the structure, duties, and functions of governments from local to federal levels include all of the following reasons EXCEPT: _______
A) Because the fire department is an extension of the city services and therefore is accountable to the community.
B) Because as officers move up in rank, the need to interface with the officials of other government agencies and departments increases
C) Because fire department personnel should be able to explain to citizen who may ask them questions during fire prevention education outings.
D) Because cultivating positive professional relationships with such officials and recognizing their role in promoting the mission of the fire service in the community are important.
C) Because fire department personnel should be able to explain to citizen who may ask them questions during fire prevention education outings.
The Canadian parliament is part of the ________ Branch of federal government?
A) Judicial
B) executive
C) Legislative
D) none of the above
C) Legislative
According to the lesson, a zoning law could hinder a local fire departments service delievery in all the following ways EXCEPT if it ___________.
A) Builds new roads into the newly zoned area
B) calls for construction of a high-density residential building.
C) provides for the development of a high-risk industrial facility
D) does not consider adequate expansion of city water system and hydrant supply.
A) Builds new roads into the newly zoned area
Officials are generally elected by the people to take responsiblity for a certain area of service, functioning like a city manager does in other forms of municipal government.
A) commission government
B) Town meeting government
C) Mayor-council government
D) Council-manager government
A) commission government
CANUTEC is a federal agency within ________
A) the RCMP
B) Transport Canada
C) Public safety Canada
D) None of the above
B) Transport Canada
__________ is the agency that produces the Emergency Response Guidebook.
A) Public safety Canada
B) The RCMP
C) The Canadian Emergency Preparedness collage
D) Transport Canada
D) Transport Canada
which type of leader makes all decision with little to no input?
A) autocratic
B) democratic
C) laissez-fair
D) socialistic
A) autocratic
________ is based on the leaders positon.
A) expert power
B) Reward power
C) coercive power
D) legitimate power
D) legitimate power
According to Herzberg’s motivator-hygiene theory, _______ is/are a hygiene factor.
A) growth
B) achievement
C) responsibility
D) legitimate power
D) legitimate power
The capacity a leader has to influence others is called ________?
A) lverage
B) power
C) command
D) seniority
B) power
According to Hersberg’s Motivator-Hygiene theory, _____ is a motivational factor.
A) Recognition
B) supervision
C) Job security
D) working conditions
B) supervision
Organizational behavior is the study of _______?
A) Behavior in the workplace
B) Managing people
C) Business ethics
D) employee relationships
A) Behavior in the workplace
According to ________, People do not like work and cannot be trusted.
A) Theory X
B) Theory Y
C) Theory Z
D) Theory H
A) Theory X
Which leadership style is best?
A) Autocratic
B) A combination of styles
C) Democratic
D) Laissez-fair
B) A combination of styles
According to this course, leaders do all of the following except ______.
A) Organize
B) Allocate
C) Plan
D) Lead
C) Plan