Test - Organizational Culture Ch 16 Flashcards
Test
1) “Stability” is one of the seven primary characteristics that captures the essence of an organization’s culture. It indicates the degree to which ________.
A) work activities are organized around teams rather than individuals
B) employees are encouraged to be innovative and take risks
C) management focuses on results or outcomes rather than on the techniques and processes used to achieve them
D) management decisions take into consideration the effect of outcomes on people within the organization
E) organizational activities emphasize maintaining the status quo in contrast to growth
E) organizational activities emphasize maintaining the status quo in contrast to growth
2) Which of the following statements best describes the difference between organizational culture and job satisfaction?
A) Job satisfaction is immeasurable, whereas organizational culture is measurable.
B) Job satisfaction depends upon the level of “power distance” in the country but organizational culture does not.
C) Organizational culture is static, whereas job satisfaction is dynamic.
D) Job satisfaction depends on the structure of the organization but organizational culture does not.
E) Organizational culture is descriptive, whereas job satisfaction is evaluative.
E) Organizational culture is descriptive, whereas job satisfaction is evaluative.
3) The primary or dominant values that are accepted throughout the organization are known as \_\_\_\_\_\_\_\_. A) core values B) foundational traits C) institutional traits D) shared values E) unique values
A) core values
4) Which of the following is most likely to result from a strong organizational culture?
A) low employee satisfaction
B) high absenteeism
C) low employee turnover
D) low behavioral control resulting from the climate within the organization
E) low organizational commitment
C) low employee turnover
5) Which of the following statements is true regarding the establishment of the organizational culture and its effects on the organization?
A) Employees organized in teams always show greater allegiance to the values of the organization as a whole than to their team and its values.
B) Culture acts as a control mechanism and guides the behavior of employees.
C) In a virtual organization a strong culture can be established quickly and easily.
D) Today’s trend toward decentralized organizations makes it is easier to establish a strong culture.
E) Cultures reduce the stability of the social system in an organization.
B) Culture acts as a control mechanism and guides the behavior of employees.
6) Culture is most likely to be a liability when ________.
A) the organization is highly centralized
B) the employees of the organization are highly skilled
C) the organization scores low on the degree of formalization
D) the organization’s environment is dynamic
E) the organization’s management is highly efficient
D) the organization’s environment is dynamic
7) The selection process helps sustain the organization’s culture by ________.
A) hiring candidates who fit well within the organization
B) rewarding conformity
C) developing performance evaluation criteria
D) socializing the new employees
E) establishing and enforcing norms
A) hiring candidates who fit well within the organization
8) Top management has a major impact on the organization’s culture by ________.
A) ensuring a proper match of personal and organizational values
B) socializing new applicants in the pre-hiring phase
C) establishing norms that filter down through the organization
D) providing a framework for metamorphosis of new hires
E) properly rewarding employees’ initiatives
C) establishing norms that filter down through the organization
9) If there is a basic conflict between the individual’s expectations and the reality of working in an organization, the employee is most likely to be disillusioned and quit during the ________ stage of socialization.
A) metamorphosis B) prearrival C) post-arrival D) encounter E) post-encounter
D) encounter
10) A strong culture can act as a substitute for which of the following? A) institutionalization B) formalization C) socialization D) centralization E) social support
B) formalization
11. Grace works for a pet store where everyone is committed to the happiness of the animals. Often employees, bosses, and hourly workers alike, come into the store ""off the clock"" and spend time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her co-workers inspires Grace to do her best. Based on this information, we can say that Grace is experiencing the effects of \_\_\_\_\_\_\_\_. A) decentralization B) organizational climate C) high departmentalization D) low formalization E) high work specialization
B) organizational climate
12) Bruce is new at Wayne Corp., but after a week he already knows that the founder of the corporation started the business in his garage with only $4,000 and one client. This information was most likely transmitted to Bruce by way of ________.
A) rituals B) corporate chants C) material symbols D) stories E) organizational charts
D) stories
13) Company chants are examples of \_\_\_\_\_\_\_\_. A) company policies B) business strategies C) rituals D) material symbols E) stories
C) rituals
14) Alcoa headquarters has few individual offices, even for senior executives. The space is essentially made up of cubicles, common areas, and meeting rooms. This informality conveys to employees that Alcoa values ________.
A) autocracy B) equality C) rigidity D) formalization E) competitiveness
B) equality
15) An organizational culture most likely to shape high ethical standards among its members is one that ________.
A) is low in risk tolerance
B) is high in aggressiveness
C) focuses only on outcomes
D) takes a short-term perspective
E) balances the rights of multiple stakeholders
E) balances the rights of multiple stakeholders
