Ch. 7 - Motivation

Question 1

Motivation is…

Answer 1

the processes that account for an individual’s intensity, direction, and persistence of effort toward attaining a goal.” Motivation is NOT a personal trait.

Question 2

Maslow’s Hierarchy of Needs:

Answer 2

pyramid structure from base to tip:

Physiological, safety, social, esteem, and self-actualization

Question 3

Maslow’s Hierachy Lower-order needs:

Answer 3

satisfied externally such as physiological and safety

Question 4

Maslow’s Hierarchy Higher-order needs:

Answer 4

social, esteem, and self-actualization

Question 5

McGregor Theory (X) and (Y)

Answer 5

“X” being the sad face, “Y” being the happy face. Theory X assumptions are basically negative. Theory Y assumptions are basically positive.

Question 6

Herzberg Theory: Two-Factor Theory:

Answer 6

Adequate Hygiene Factors Don’t equal employee satisfaction; they just remove dissatisfaction. You need motivators to lead job satisfaction.

Question 7

McClelland’s Motivational Needs:

Answer 7

There are three needs - power, achievement, affiliation. A high need to achieve does not necessarily make someone a good manager, especially in large organizations.

Question 8

Specific goals leads to…

Answer 8

increase performance

Question 9

Difficult goals, when accepted, result in

Answer 9

higher performance than do easy goals!

Question 10

Feedback leads to

Answer 10

higher performance than does non-feedback!

Question 11

Self-Efficacy is the

Answer 11

belief in one’s capabilities to organize and execute the courses of action required to manage prospective situations.