Test 8: The client

Question 1

A person with a diagnosis of a serious health condition (e.g., bipolar disorder, multiple sclerosis) is disabled.
a. True
b. False

Answer 1

b. False
Having a diagnosis is not the same as being disabled as there are several extremes on the spectrum.

Question 2

A prospective client in the USA must have a prescription for a service dog or a letter recommending a service dog from their doctor.

	a.	True
	b.	False

Answer 2

b. False
We can not ask for a letter or prescription. But there are questions that we can ask to insure they do in fact need a service dog. We can also have forms in place that they sign to help protect against fake handlers.

Question 3

Which of the following is a major life activity?

	a.	Reaching
	b.	Hearing
	c.	Learning
	d.	All of the above

Answer 3

d. All of the above

Question 4

Service dog trainers must decide if a prospective client is disabled before providing training services.

	a.	True
	b.	False

Answer 4

b. False
We can not decide anything we are not doctors, and not all disabilities are visible.

Question 4

You can tell if a person is disabled or not when you meet them.

	a.	True
	b.	False

Answer 4

b. false

Question 4

Because it takes so long to train a service dog, clients should pursue service training as soon as they are diagnosed with a disabling health condition.

	a.	True
	b.	False

Answer 4

b. False

In very few conditions should service dog training start right after diagnosis. This is because diagnosis change through treatments and medication.
For example: The change of medications for someone with anxiety helps but causes dizziness. So she could spend her money training a ptsd aid canine, instead of a mobility canine.
Someone in a wheel chair needs to understand their new chair and gain the strength to handle it before bringing in a sd.

Question 5

A service dog can help every person with a disability.

	a.	True
	b.	False

Answer 5

b. False

Not everyone can handle training or careing for a SD

Question 6

Which of the following client characteristics is associated with training success?

a. A client has a disability that is expected to get progressively worse.
b. A client has appropriate expectations for how they might benefit from a service dog.
c. A client is employed outside the home.
d. A client is a new wheelchair user.

Answer 6

b. a client has appropriate expectations for how they might benefit from a service dog.

Question 7

Which of the following is NOT associated with training success?

	a.	A client has an established treatment plan.
	b.	A client’s caregiver trains and handles a dog.
	c.	A client has a high measure of cognitive ability.
	d.	A client has symptoms that a service dog can mitigate.

Answer 7

b. a client’s caregiver trains and handles a dog

Question 8

Which of the following is NOT a purpose of a client application?

	a.	To prioritize clients according to a trainer’s ability to meet their needs
	b.	To establish appropriate expectations
	c.	To determine whether a person is disabled
	d.	To deter those who are not disabled and want to use a service dog fraudulently

Answer 8

c. To determine whether a person is disabled

Question 9

Which is NOT an appropriate question for a client application?

	a.	Has a medical professional told you that you are disabled?
	b.	What is your income?
	c.	Have you discussed getting/training a service dog with your housemates and caregivers?
	d.	What other animals live on the property?

Answer 9

b. What is your income?

Question 10

Which type of questions are typically included in a client application?

	a.	Questions to identify those who live in a household that is unsuitable for a service dog.
	b.	Questions to identify those who are financially unable to maintain a service dog or to pay for training services.
	c.	Questions to identify applicants who are not eligible for a service dog.
	d.	All of the above

Answer 10

d. All of the above

Question 11

An initial interview is usually a stressful event for applicants.

	a.	True
	b.	False

Answer 11

a. True

Question 12

You should be able to complete an initial interview in about an hour.

	a.	True
	b.	False

Answer 12

b. False
This process can take hours days or even weeks

Question 13

Your client is unable to leave home due to their limitations. Because they cannot go to a pet store, they ask you what food they should order for their dog. How should you respond?

	a.	Recommend your preferred brand of dog food.
	b.	Refer your client to their veterinarian.
	c.	Both of the above
	d.	Neither of the above

Answer 13

b. Refer your client to their veterinarian

Question 14

Your client calls you in the evening because their service dog prospect was attacked by a neighbor’s dog. How should you respond?

	a.	Refer your client to the local police department to create a police report.
	b.	Explain how to check for injuries to see if they need to go to their veterinarian.
	c.	Both of the above
	d.	Neither of the above

Answer 14

a. Refer your client to the local police department to create a police report

Question 15

You may decline to work with an owner-trainer client if they do not involve you in the selection process.

	a.	True
	b.	False

Answer 15

a. True

Question 16

When you work with an owner-trainer client, your role in the selection process is to reduce the risk of dismissal.

	a.	True
	b.	False

Answer 16

a. True

Question 17

Which trainer skill can improve a client’s success?

	a.	Screening applicants
	b.	Onboarding clients
	c.	Selection testing prospect dogs
	d.	All of the above

Answer 17

d. All of the above

Question 18

When should you decline to work with a prospective client?

	a.	When a prospective client would likely be harmed by pursuing service dog training
	b.	When a prospective client does not have a disability or has not yet been able to document their disability
	c.	Both of the above
	d.	Neither of the above

Answer 18

c. Both of the above

Question 19

You should accept every prospective client who represents themselves as disabled.

	a.	True
	b.	False

Answer 19

b. False

Question 20

Owner-trainers of a dismissed service dog prospect usually do not grieve because their bond with their dog is proportionate to their dog’s degree of success in service training.

	a.	True
	b.	False

Answer 20

b. False

Question 21

Which of these roles is typically involved in a client’s support team?

	a.	School and/or workplace authority
	b.	Medical professional(s)
	c.	Veterinarian
	d.	All of the above

Answer 21

d. All of the above

Question 22

Which of the following information is not typically included in a client’s task list?

	a.	The tasks their dog will be taught to perform.
	b.	The cues that will signal the dog to perform each task.
	c.	How the handler will respond to each task, if applicable.
	d.	The client’s emergency treatment plan.

Answer 22

d.The client’s emergency treatment plan.

Question 23

Which is a reason why a task list might change during service training.

	a.	A dog might have difficulty performing a behavior, so the task criteria may be changed.
	b.	A client’s needs may change over time.
	c.	Both of the above
	d.	Neither of the above

Answer 23

c. Both of the above

Question 24

What is the purpose of defining an environment or location for each behavior on a task list?

	a.	To identify environmental cues
	b.	To identify stimuli that are likely to distract a dog in the environment/location
	c.	Both of the above
	d.	Neither of the above

Answer 24

c. Both of the above

Question 25

Which type of tasks involve a client’s response to their dog’s task?

	a.	Medical alert tasks
	b.	Psychiatric tasks
	c.	Daily routine tasks
	d.	All of the above

Answer 25

d. All of the above

Question 26

A client can use their task list to prevent or resolve access challenges.

	a.	True
	b.	False

Answer 26

a. True

Question 27

A training plan that overlaps phases of training is most helpful for dogs that will perform physically demanding tasks or tasks that require maturity.

	a.	True
	b.	False

Answer 27

b. False

Question 28

A monthly training plan distributes training so that one obedience, task and public access behavior is in the acquisition phase each week.

	a.	True
	b.	False

Answer 28

a. True

Question 29

Weekly training plans vary in content and format due to clients’ learning styles, cognitive and executive functioning limitations and training experience.

	a.	True
	b.	False

Answer 29

a. True

Question 30

You should develop a client’s socialization and exposure training plan before they acquire a puppy.

	a.	True
	b.	False

Answer 30

a. True

Question 31

When should an owner-trainer client make a plan for their dog’s dismissal?

	a.	Before they acquire a prospect dog
	b.	When they acquire a prospect dog
	c.	When behavior or health problems arise
	d.	All of the above

Answer 31

a. Before they acquire a prospect dog

Question 32

Which statement about dismissal is false?

	a.	Dismissal can increase a client’s symptoms.
	b.	Dismissal can change a client’s medications and/or treatment plan.
	c.	Dismissal of a first service dog prospect predicts dismissal of future prospects trained by the same person.
	d.	About half of owner-trained service dog prospects will be dismissed from service training.

Answer 32

c. Dismissal of a first service dog prospect predicts dismissal of future prospects trained by the same person.

Question 33

You are meeting a prospective client who has PTSD from combat experience. Which of the following actions is NOT likely to improve their initial interview experience in your training facility?

	a.	Arranging seating areas so they can see all windows and doors.
	b.	Providing background noise.
	c.	Researching their diagnosis so you know how it affects their daily life.
	d.	Allowing them an opportunity to tell their story.

Answer 33

c. Researching their diagnosis so you know how it affects their daily life.

Question 33

You should instruct clients to log their dog’s spontaneous task behaviors, even if they are not on their task list.

	a.	True
	b.	False

Answer 33

a. True

Question 34

Which of the following is an acceptable way to document a dog’s task performance?

	a.	Reduced need for medication
	b.	Fewer hospitalizations
	c.	Surveillance video
	d.	All of the above

Answer 34

d. All of the above

Question 35

Clients will have less ability to form and recall memories when they are stressed, triggered, tired or in pain.

	a.	True
	b.	False

Answer 35

a. True

Question 36

All clients face barriers to their training success. When a barrier to training occurs, which of the following strategies can help achieve success?

	a.	Training in a different location
	b.	Changing cues, such as from verbal to nonverbal
	c.	Adjusting the task list
	d.	All of the above

Question 37

Experienced owner-trained service dog trainers frequently refer applicants to programs or recommend not pursuing service training. New client interviews are often focused on convincing a prospective client to not pursue service training.

	a.	True
	b.	False

Answer 37

a. True