Test 4(Feedback cards)

Question 1

how do you deliver effective feedback? (step 1)

Answer 1

Step 1: you must have a neutral tone. A negative tone immediately puts them on defense. Always ask of they are ready for feedback

Question 2

Types of behaviors (step 2)

Answer 2

Step 2: Describe behavior; stop guessing at motivation and intent
1. Words you say
2. Facial expressions
3. Body language
4. work product

Question 3

Describe impact of actions(step 3)

Answer 3

Describe the result of their behavior

Question 4

Future effective behavior(step 4)

Answer 4

-Affirming feedback
-ask yes & no questions to keep it simple
-give feedback as soon as possible

Question 5

how do you sell your leadership vision?

Answer 5

1. people don’t buy what you do, they buy why you do it
2. Communicate from the inside out
3. successful companies have employees that believe in what they do