test 4(communication cards)

Question 1

communication

Answer 1

-act of transmitting thoughts, processes, and ideas through a variety of channels

Question 2

Shannon-weaver model

Answer 2

sender>encoder>channel>Decoder>reciever.

Question 3

internal/external barriers to communication

Answer 3

internal: tired, headache, emotions, feedback
external: sender mumbles or outside distractions

Question 4

Types of communication

Answer 4

Oral, written, electronic, nonverbal

Question 5

written communication

Answer 5

you can completely think out ideas and carefully plan them out

Question 6

Electronic communication

Answer 6

transmission of messages through various types of electronic media
Advantages: reach, instantaneous
disadvantages: disingenuous, easy to hide behind a screen

Question 7

how to avoid misinterpretation

Answer 7

keep communication short and to the point

Question 8

nonverbal communication

Answer 8

transmission of cues between people

Question 9

low channel

Answer 9

memos, emails

Question 10

high channel

Answer 10

face-to-face, video chat

Question 11

Barriers to communication

Answer 11

Fillers, emotions, informational overload, differing perceptions(seek to understand the active listening process)

Question 12

active listening

Answer 12

-consists of concentration on the true meaning of what others are saying

Question 13

sensing

Answer 13

paying attention to signals from the speaker

Question 14

processing

Answer 14

actively understanding & remembering what is being said(try to empathize with thoughts and feelings)

Question 15

responding

Answer 15

The way active listeners provide feedback

Question 16

Downward communication

Answer 16

sends messages from the upper levels of the organization to the lower levels

Question 17

rule for leaving a meeting

Answer 17

-never leave a meeting without clear expectations for everyone

Question 18

Upward communication

Answer 18

messages from the lower level to the top

Question 19

lateral communication

Answer 19

messages between those in similar roles

Question 20

Formal networks

Answer 20

transmit the messages established and approved by the organizational hierarchy

Question 21

examples of formal networks

Answer 21

emails, bulletin boards

Question 22

Informal networks

Answer 22

Grapevine: unofficial line of communication between individuals or groups
Gossip chains
Cluster chains

Question 23

Gossip Chains

Answer 23

Communication networks in which one individual creates and spreads untrue or inaccurate information to others through the organization

Question 24

Cluster chain

Answer 24

consists of a group of people who broadcast information only within their group

Question 25

Cross-cultural comunication

Answer 25

Success of global organizations depends on the quality of cross-cultural communication, and without the necessary preparation, it can be a minefield

Question 26

Low-context cultures

Answer 26

Explicit messages conveyed through the spoken or written word “what you say is what you mean”

Question 27

high-context cultures

Answer 27

messages are conveyed through body language, nonverbal cues, and social context. What you say is not necessarily what you mean

Question 28

complicating factors for cross-cultural communication

Answer 28

-slangs and idioms
-euphamisms
-proverbs
-verbal dueling
-humor

Question 29

overcoming cross-cultural communication

Answer 29

-research the culture
-never make assumptions
-be an active listener
-make an effort to be supportive
-avoid slang, Jargen, & Euphamisms