Test 3

Question 1

Definition of a consumer

Answer 1

A consumer is a person who buys goods or services for their own use

Question 2

What are the characteristics of a wise consumer

Answer 2

-Can I afford it
-Do I really need it
-Can I buy this product more cheaply elsewhere
-Is it safe
-Will there be future costs when I buy this

Question 3

What are the responsibilities of consumers

Answer 3

-to shop around for the best value
-to keep receipts for proof of purchase
-avoid impulse buying and false business

Question 4

Name the 4 rights of a consumer under the sale of goods and supply of services Act 1980

Answer 4

-Goods that are of merchantable quality
-Be fit for intended purpose
-Be as described
-Match the sample show

Question 5

Explain the 4 rights of consumers under the sale of goods and supply of services Act 1980

Answer 5

-goods are of merchantable quality
They must be in fit condition and safe to sell. Eg. A washing machine

-be fit for the intended purpose
They must do what they say they do on the label. Eg. A kettle must boil water

-be as described
They must match the description on the label/packet of the item. Eg a jacket described as waterproof must not let rain in

-match the sample show
The item must look like as shown. Eg. Tiles must look like how they did in the shop

Question 6

Name 3 services

Answer 6

-provided by someone who has the necessary skills and qualifications
Eg. Doctors should be qualified

-provided with necessary care and attention
Eg. A service must be done properly

-carried our using goods or materials of good quality
Eg. If you pay for a new car battery you receive an old one you are entitled to the 3Rs

Question 7

Redress

Answer 7

-repair, Replacement, Refund

Question 8

Explain the 3 Rs

Answer 8

Repair: the item may be fixed free of charge

Replacement: you can get the same thing or an alternative product that is free of charge and damage

Refund: You can receive the cost of the item back either in cash or a good