Test 3

Question 1

Definition of a consumer

Answer 1

A consumer is a person who buys goods or services for their own use

Question 2

What are the characteristics of a wise consumer

Answer 2

-Can I afford it
-Do I really need it
-Can I buy this product more cheaply elsewhere
-Is it safe
-Will there be future costs when I buy this

Question 3

What are the responsibilities of consumers

Answer 3

-to shop around for the best value
-to keep receipts for proof of purchase
-avoid impulse buying and false business

Question 4

Name the 4 rights of a consumer under the sale of goods and supply of services Act 1980

Answer 4

-Goods that are of merchantable quality
-Be fit for intended purpose
-Be as described
-Match the sample show

Question 5

Explain the 4 rights of consumers under the sale of goods and supply of services Act 1980

Answer 5

-goods are of merchantable quality
They must be in fit condition and safe to sell. Eg. A washing machine

-be fit for the intended purpose
They must do what they say they do on the label. Eg. A kettle must boil water

-be as described
They must match the description on the label/packet of the item. Eg a jacket described as waterproof must not let rain in

-match the sample show
The item must look like as shown. Eg. Tiles must look like how they did in the shop

Question 6

Name 3 services

Answer 6

-provided by someone who has the necessary skills and qualifications
Eg. Doctors should be qualified

-provided with necessary care and attention
Eg. A service must be done properly

-carried our using goods or materials of good quality
Eg. If you pay for a new car battery you receive an old one you are entitled to the 3Rs

Question 7

Redress

Answer 7

-repair, Replacement, Refund

Question 8

Explain the 3 Rs

Answer 8

Repair: the item may be fixed free of charge

Replacement: you can get the same thing or an alternative product that is free of charge and damage

Refund: You can receive the cost of the item back either in cash or a good

Question 9

What is a sweatshop

Answer 9

A sweatshop is a factory or workplace where workers are employed at very low wages for long hours and under poor conditions. They are most often found in the clothing industry.

Question 10

What is an ethical consumer

Answer 10

Ethical consumers only buy products that are produced in a fair and honest way.
They avoid products that are known to harm or exploit other people or the natural environment.