TEST 1 STUDY GUIDE Flashcards
What type of listening is required by a telecommunicator to draw out all the necessary information from a caller who may be excited, confused, or dealing with a language barrier?
Active
Telecommunication device and Teletype are?
Devices to help hearing-impaired people use telephones.
The most common form of reporting emergencies is by using:
The telephone system.
What should be used when answering a non-emergency telephone call in a fire station?
Your departments standard greeting.
What should be on the mind of a firefighter who answers the telephone in a fire department facility?
That the firefighter is a representative of the fire department.
When answering a telephone call in a fire department facility and determine that the caller has an emergency, you should?
Follow your deparment’s Standard Operating Procedures/Standard Operating Guides.
What topic is covered by NFPA 1500?
Safety Programs.
Which is important when striving for a professional approach when speaking on the radio?
Be police and to the point.
What is proper radio procedure for fire personnel?
Think about what is going to be said prior to transmitting.
When calling a mayday, you should?
Transmit your location.
Never lay the microphone of your radio on the seat of the apparatus because?
It could be keyed accidentally.
Before transmitting any information over the fire department radio, a firefighter should?
Turn up the volume control if their voice is naturally soft.
What is the configuration when a fire department switches from a duplex channel to a simplex channel for on-scene communications called?
A talk-around channel.
The standardized term used to signal the immediate need to clear the radio and transmit critical information is:
Emergency Traffic.
What should be initiated when the decision is made to evacuate the firefighting or rescue operations in a building?
Activate the emergency evacuation signal.
What should call-takers do if a call comes in that is about issues not handled by the fire department?
Try to direct the caller to the appropriate agency, even providing contact information, if available.
A PAR is a:
Personnel Accountability Report.
Incident commanders provide _____ reports from the scene of an incident to update communications centers on progress.
Status.
First arriving companies broadcast ____ reports to incoming units:
Arrival.
The only time the ____ callout is used is in a situation where there is immediate danger to the lives of firefighters.
Mayday.
The firefighter making the mayday call should describe the situation, locations, and ____.
Help needed.
A trunked digital radio system allows:
Different agencies on the same system.
Radio signals are either:
Analog or Digital.
The use of ____ text/language is recommended by the Department of Homeland Security (DHS) through the National Incident Management System (NIMS).
Clear.
____ is a distress call for help and an indication that you or a firefighter you are with is in grave danger.
Mayday.
In the basic model of communications, a noise would be defined as:
Anything that interferes with a transmission.
When a unit needs to transmit emergency traffic, the:
Telecommunicator generates a distinctive alert tone.
An emergency traffic message such as “abandon the building” takes precedence over all other radio communications with the exception of a:
Mayday.
Which is another emergency traffic message in addition to mayday?
Abandon the building.
Ultra-high frequencies (UHF) operate in the ____ bandwidth.
450 MHz - 460 MHz.
An emergency evacuation warning should be announced at least:
Three times.
The process of utilizing a series of radio frequencies among multiple users rather than assigning single frequencies to each user is referred to as:
Trunking.
The purpose of a repeater is to:
Rebroadcast radio signals.
When operating on a digital radio system, end users should expect:
A minor time delay between transmitting and receiving.
The most important emergency traffic is:
A firefighters call for help.
The two most common ways the incident commander orders firefighters to evacuate a structure are to broadcast a radio message and:
Sound an audible warning.
Audible warning devices for emergency evacuation should be:
Broadcast several times.
To keep the communication center advised of the actions taken at emergency scenes, situation status/progress reports should include:
Exposures present.
Fire departments that operate radio equipment must hold radio licenses from the:
Federal Communications Commission (FCC).
The arrival report:
Should establish who is in command.
The ____ system can significantly shorten response time or enable a dispatcher to handle a greater volume of calls.
Wireless Fax.
In fire departments that have access to multiple radio channels, emergency operations should be:
Assigned a separate channel dedicated for use on that scene only.
A special communications device which allows the hearing or speech impaired to communicate via telephone is known as a ____ system.
TDD/TTY Text phone.
The important difference between Basic 911 and Enhanced 911 is that:
Enhanced systems have the capability to provide the callers telephone number and address.
Computer-aided Dispatch is:
A computer-based, automated system that assists the telecommunicator in assessing dispatch information and recommends responses.
The arrival report should contain:
A situation evaluation.
The best way to respond to a radio communication is to:
Verify the instruction received by restating the information during your response.
Which statement concerning fire department radio communications is correct?
Most fire departments use clear speech/plain English for radio communications.
Situation status/progress report should be made ten minutes into the incident and at ____ minute intervals thereafter until the incident is under control.
10 - 20
Under the Incident Command Structure:
A chief officer arriving after command has been established may assume command.
The report given to the Incident Commander from an interior crew which tells the IC that the fire is controlled would be an?
Progress report.
Under National Incident Management System (NIMS), radio procedures require the use of ____ when speaking on the radio.
Clear text.
Which are times or events when the Incident Commander may call for a Personnel Accountability Report (PAR)?
There is a chance in strategy.
Situation status/progress reports should include the:
Transfer of command.
When a company officer arrives first on a fire scene, the officer is in command until:
A chief officer arrives and may choose to assume command.
An employee becomes frustrated because they cannot comply with conflicting orders from different bosses. This situation was most likely caused by a violation of:
Unity of Command.
In the fire service, division of labor is necessary to:
Prevent duplication of effort.
Policies are examples of standing plans designed to provide:
Guidance for decision making.
A procedure is an:
Detailed guide to action.
Passengers and driver/operators of responding emergency vehicles should:
Wear hearing protection when noise levels exceed 90 decibels.
Under normal conditions, only an ____ may order multiple alarms or additional resources for large-scale incidents.
Incident Commander.
The Incident Management System should:
Be initiated by the first fire unit on the scene.
The tracking of personnel working at an incident requires a system that is standardized for every incident to establish.
Accountability.
In the Incident Management System, the ____ has authority over the ordering, releasing, and controlling of resources.
Incident Commander.
A situation/status progress report is provided upon:
Transfer of Command.
Transfer of command is best accomplished:
Face to face.
Read the following statements regarding transfer of command and select which ones are true.
A) The first arriving fire department member must be prepared to transfer command to the next arriving individual with a higher authority.
B) Transfer of command must include a situation status progress report.
C) The chief officer may elect to assume another role in the command structure.
All three statements are true.
When a higher ranking officer arrives on the scene, is that higher ranking officer obligated to assume command from an existing Incident Commander who is a lower rank?
Some departments require this, while others leave it to the higher ranking officers discretion.
If there is no officer on the first-arriving unit, who assumes command?
The firefighter with the greatest seniority.
As more companies arrive at an escalating incident, one reason the command structure must expand is to:
Maintain Span of Control.
Transfer of Command:
Must include a situation status report to the relieving fire officer.
The type of call, action taken, number of injuries or fatalities, and the property usage information are all entries to be included on a ____ report.
National Fire Incident Reporting System (NFIRS).
A uniform data collection system used by most departments to track incident information is known as:
National Fire Incident Reporting System (NFIRS).
Which information would be contained on a National Fire Incident Reporting System (NFIRS) report?
Number of personnel who responded.
Which statement regarding fire reports is correct?
Fire reports are public records.
Which statement regarding fire incident reports is correct?
Local fire information becomes part of the national database.
National Fire Incident Reporting System information is transmitted to the:
U.S. Fire Administration.
Read the following statements regarding how to obtain necessary information for reports and select the correct answer from choices A through C.
A) The property owner and or occupants is the primary source of information.
B) Bystanders or eyewitnesses should be questioned.
C) The model number and serial number of any equipment involved in the fire should be recorded.
All the statements are true.
Read the following statements regarding reports and select your answer from choices A through C.
A) Information in reports must be complete, clear and concise.
B) Improper or inadequate documentation can have long term negative consequences for the fire department.
C) Fire reports are considered public records.
All statements are true.
Read the following statements regarding the National Fire Incident Reporting System (NFIRS) and select the correct answer(s) from choices A through C.
A) NFIRS is used to complete and analyze incident reports.
B) NFIRS reports include call types, actions taken, and property use.
C) Use of NFIRS by U.S fire departments is mandatory.
Statements A and B are correct. Statement C is false.
Which statement regarding fire reports is correct?
Fire reports may be viewed by the public.
Which is required on the NFIRS report?
Type of call.
An incomplete incident report may be used to prove:
Lack of appropriate action by the department.
National Fire Incident Reporting System information is:
Used to help reduce the loss of life and property by fire.
All records and reports generated by the fire department are:
Legal documents and must be completed thoroughly.
Which can be used to prove a lack of appropriate action by the fire department?
An incomplete fire incident report.
A component of National Incident Management System (NIMS) that should be used on every incident, which is either written or unwritten is:
An incident action plan (IAP).
Which is a content requirement for fire incident reports?
Nature and location of the incident.
Which is a content requirement for fire incident reports?
Casualties.
Which is true regarding the method by which homeowners receive copies of their fire incident report?
They can obtain it, as the report is considered public record.
In order for the Incident Management System to function properly, it must contain which component?
Incident Action Plans.
Fire reports:
Must be complete, clear, and concise.
Which statement regarding National Fire Incident Reporting System incident reports is correct?
They can become admissible evidence in a court case.
When obtaining necessary information for reports, you should remember:
The property owner and/or occupant is the primary source of information.
Firefighters should be able to refer children who have started fires to a program called:
Juvenile Firesetters.
The goal of fire prevention activities is to:
Reduce the dangers to firefighters.
The simplest and most effective method of achieving preservation of life and property is:
Prevention.
Fire departments should educate ____ to recognize potential hazards.
Citizens of all ages.
The home fire escape plan is also known as:
Exit Drills in The Home (EDITH)
Which public fire safety education programs would be used for a group of children from pre-school through elementary school age?
Stop, Drop, and Roll.
The first step in making a fire safety presentation is to:
Prepare the audience for learning.
When conducting a station tour:
Follow department policy for conducting the tour.
When giving station tours, what is the most appropriate group to be given informational materials on how to call 911?
Young Children.
Presenting information and brochures that target the high risk teenagers include subjects such as:
Cell phone use, seat belts, and motor vehicle collisions.
