Test 1 Study Guide Flashcards
Core dimensions of diversity
Traits or characteristics you are born with and are difficult to change
Secondary dimensions of diversity
Traits or characteristics you aren’t born with and are easier to change
Barriers encountered by multicultural customers
- Consumer racism - receiving substandard service
- Employee unease, frustration, and impatience with diverse customers
- Products & policies not developed with multicultural audience in mind
Needs of multicultural costumers
- Be a good observer and learn from your mistakes!
- Lower language barrier
- Learn as much as possible about different cultures
- Learn about demographics of your area
- Learn about who is employed @ your agency and how they interact with the customers!
What is inclusion?
A way of being with others that is welcoming, respectful, and values experience, knowledge, and abilities of others
Barriers to inclusion
Negative attitudes of others who lack exposure to or interaction with people from diverse groups
1. Transportation
2. Structural
3. Economic
4. Social and attitudinal
5. Psychological
6. Communication
7. Programmatic accommodations
Benefits of inclusion
Provides opportunities to develop greater awareness and sensitivity to similarities and differences of people who come from diverse groups.
Better friends, more effective allies, and more compassionate human beings.
Experience firsthand the benefits of interacting with various people, hear diverse perspectives, firsthand accounts of people’s abilities, and personal stories of mistreatment as a result of one’s diversity
Antecedents of beliefs
Conditions that set the stage for beliefs to develop. i.e. why people believe these things! (parents, church, society, etc.)
Beliefs
Involve what people perceive to be true
Attitudes
A learned predisposition to respond in a consistently favorable or unfavorable manner with respect to a given object. OR
The enduring positive or negative feelings about some person, object, or issue.
Behaviors
Any observable or measurable act, response or movement by an individual
Stereotypes
A standardized mental picture held in common by members of a group that represents an oversimplified opinion, attitude, or judgement
Prejudice
A negative attitude toward a socially defined group and toward any person perceived to be a member of that group. (How you feel about someone that is NEGATIVE)
Discrimination
The translation into consequential behavior of prejudicial beliefs.
Occurs when the object of prejudice is placed at a disadvantage not merited by his own misconduct.
Actions or practices carried out by members of dominant racial or ethnic group that have a differential and negative impact on members of subordinate racial or ethnic groups.
Displacement/scapegoat
Ex. If a woman has a fight with her boyfriend, she may come home and kick her dog for a minor misbehavior. The dog, then, is her scapegoat and is paying the price for the fight with the boyfriend.
Authoritarian personality
Ex. Freud suggested that childhood experiences, especially those with parents, lead to people’s attitudes as adults. For example, if children have a very strict authoritarian parent, they will learn to suppress thoughts, feelings, and actions which might be considered immoral (e.g., aggression or sex drive).
Categorization & Stereotyping
Categorization is a process in which an individual is identified as a member of an outgroup and treated as if the characteristics of the outgroup applied to him personally. Categorization often leads to stereotyping which can be a direct cause of prejudice acquisition.
Socialization & Conformity
The way someone is socialized can affect their beliefs, attitudes, and behaviors towards a certain group of people which may result in prejudice along with mass media and sociocultural norms.
Perceived racial threat theory
Individuals develop prejudicial attitudes toward people who they perceive pose a threat to their economic, cultural, political and social position
Contact theory
Racism is a direct result of the lack of equal-status contacts between members of two distinct groups. Spatial and psychological isolation of ethnic/racial groups fuels development of mutual misconceptions and creation of racial stereotypes that further restrict the opportunity for future contacts between groups.
Value systems, cultural norms and ideologies
A. Racist beliefs are an integral part of the American value system (white supremacy, propriety claim, and racial superiority derived from the South)
B. Racism is a divergence from the American value system. Practice that makes individuals unable to live up to cultural expectations.
Realistic conflict
Subordinate group constitutes a real and tangible threat to the dominant group’s practices and to the resources that it controls. Prejudice originates from a direct competition between the dominant and subordinate groups for control over scarce resources.
Segregation
Separation or isolation of a group or an individual in a restricted area by discriminatory means. Segregation results in members of the group, or an individual, receiving treatment that is different from other people.
Stigma
Undesired differentness which separates the person from others in a society (ex. weight, stutter, poverty, acne, etc.)
Deviancy
A person is considered deviant if he or she is perceived to be significantly different from others in some important characteristic and if this difference is negatively valued (ex. child marriage, slavery, female genital circumcision)
Self-fulfilling prophecy
The labeling of a person may result in the person’s behavior being consistent with the label (ex. People label you as a class clown, so you have to be a class clown)
Internalized oppression
The tendency of minority people to accept negative stereotyping about themselves
Spread phenomenon
An association of additional “imperfection” to a person on the bases of the actual “disabling” condition (ex. People see you are blind so they think you are deaf too)
Over-exaggeration assumption
Overestimating or “over-exaggerating” of the extent to which a person’s condition affects his or her life (ex. You see a disabled person, so you think their life revolves around being disabled)