Test 1 Review Flashcards

0
Q

What were the findings of the Report to Nation on Cancer in the Poor?

A
  • poor face barriers, and often don’t get treatment
  • poor may make extreme sacrifices
  • fatalism is prevalent among poor
  • poor experience greater pain and suffering
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1
Q

How did healthcare navigation start?

A

the American Cancer Society released the Report to Nation on Cancer in the Poor, whose findings sparked the beginning

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2
Q

Who started healthcare navigation, where, and why?

A

Dr. Freeman, oncologist at Harlem Hospital in New York. he wanted to eliminate barriers to timely care, mainly for breast cancer patients

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3
Q

Barriers Dr. Freeman stated:

A

financial, communication and information, medical system, and emotional (fear and distrust)

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4
Q

What were the outcomes of Dr. Freeman’s model?

A

increased early stage diagnosis and treatment, and increased survival rate

  • 6% Stage 1 diagnosis to 41% in Stage 0 or 1
  • 5 year survival rate from 39% to 70%
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5
Q

What is the discovery-delivery disconnect?

A

disconnection between what we know and what we do-results in unequal treatment
-ex) provider knows patient needs treatment but doesn’t give the treatment because the patient can’t pay

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6
Q

What kinds of people perform navigation?

A
  • professional (nurses and social workers)
  • paraprofessionals (tumor registrars and community health workers)
  • laypeople (community leaders and cancer survivors)
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7
Q

disparity

A

a great difference, such as the difference between healthcare for richer and poor

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8
Q

fatalism

A

mindset that the outcome will be bad regardless, so they don’t need to get treatment

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9
Q

continuum of care

A

linear progress of patient throughout healthcare system with overlapping phases

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10
Q

6 Phases of Continuum of Care

A
  1. Education and Outreach
  2. Screening
  3. Diagnosis and Staging
  4. Treatment
  5. Survivorship
  6. End of life
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11
Q

Roles that navigators address

A
  • access to care needs
  • emotional and practical concerns
  • patient and family concerns
  • being involved throughout continuum of care
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12
Q

5 A’s of Quality of Care

A
  1. Accessible-removing structural and cultural barriers to care
  2. Affordable-ensure people have insurance and free/low cost programs
  3. Available-map location and identify contacts for cancer services and advocate for services to fill gaps
  4. Appropriate-establish culturally competent services and staff
  5. Accountable-assure sustainability, quality, and responsiveness of services
    + understandable-provide education to improve knowledge, attitudes, and practices
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13
Q

Health literacy is the strongest predictor of what?

A

health status

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14
Q

Factors that affect health literacy

A

culture, language, age, literacy skills, etc

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15
Q

How many affected worldwide?

A

90 million

16
Q

National Assessment of Adult Literacy

A
  • 2003 study
  • 1st large scale literacy study
  • found 12% adults at proficient
  • 3 domains of study explored
  • 4 levels of health literacy found
17
Q

3 domains explored in NAAL study

A
  1. Clinical
    • patient forms
  2. Preventative
    • following guidelines for preventive services
  3. Navigation
    • understanding what insurance pays and getting to appts.
18
Q

4 Levels of health literacy

A
  • below basicc
  • basic
  • intermediate
  • proficient
19
Q

Red flags to limited health literacy

A
  • making excuses
  • asking no questions
  • resistance
  • often missing appts. and tests
  • not taking meds or treatments
20
Q

Ask Me 3

A
  • 3 things every patient should know before leaving
    1. Diagnosis-What is my problem?
    2. Treatment-What do I need to do?
    3. Context-Why is this important to me?
21
Q

How to create shame-free environment

A
  • attitude of helpfulness, caring, and respect
  • ask open ended questions
  • listen and smile
  • provide confidential assistance
22
Q

What are some ways to make patient friendly documents?

A
  • short and simple with limited medical language: “living room”
  • bullet points and white space
  • focus on 1 to 3 key pts.
  • emphasize what patient should do, not what they shouldn’t
23
Q

Listening strategies

A
  • active voice: subject of sentence acts on verb
  • congruence: making your verbal message and nonverbal actions match
  • empathy: ability to understand and share feelings of another person
24
Q

Barriers to communication

A
  • giving advice
  • agreeing
  • general statements or cliches
  • defensiveness
  • changing the subject
  • disrespecting
  • transference
25
Q

4 Problem Areas/Boundaries in forming professional relationships with your providers

A
  • touch
  • self disclosure
  • gifts
  • contact with client outside of work
26
Q

How patient coaching helps people reach their goals

A

it gives the patient knowledge and reassurance of their confidence, and this helps them make an informed decision on their own