Test 1 Basics Flashcards
Corporation name
Landry’s Restaurants, Inc.
President/CEO
Tilman Fertitta
Vice President of Operations
Terry Turney
Divisional Vice President
Ken Pierce
Regional Director
Spencer Marmelstein
General Manager
Cecil Phillips
Assistant General Manager
Mike Thompson
Senior Service Manager
Katherine Larson
3 Front Managers
Scott Fraley
Kevin Akright
Rustin Guarnere
Hours of Operation
Sunday - Thursday 11:00 - 10:00 pm
Friday - Saturday 11:00 - 11:00 pm
Address
4330 State Hwy 6 South
College Station
77845
Entree Prices
$8.99 - $35.99
If you need a shift covered…
Get initials from:
GM/AGM
Your initials
Server picking up the shift
Uniform
Lighter, wine key, $30 bank, 4 click pens, apron, swipe card, all black uniform
If a customer calls for reservation…
contact the manager on duty
If customer has bad experience…
get the manager for the customer and have them fill out a comment card
If guests come in and there is no host…
seat the guest and let the host know
Where to sit elderly/handicap and infant/children
Sit the elderly/handicap near the door and sit the kids out of the aisle
Greeting
Good afternoon, Welcome to Saltgrass, how many in your party?
Farewell
Thank you for coming, hope to see you soon
8 Core Values
- People Come First - “No spare guests”
- Commitment to Quality - “Look at every plate, touch every table”
- Integrity, Be Honest - “Am I giving 110%”
- Purpose, To Be the Leader - “Moment of Truth” (all critical points of contact)
- Innovative - “Continue to Improve”
- Openness - “Open door”
- Responsive - “Action oriented” “Fix it now”
- Fun - “Have a good time”
