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Salt Grass > Test 1 Basics > Flashcards

Test 1 Basics Flashcards

1
Q

Corporation name

A

Landry’s Restaurants, Inc.

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2
Q

President/CEO

A

Tilman Fertitta

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3
Q

Vice President of Operations

A

Terry Turney

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4
Q

Divisional Vice President

A

Ken Pierce

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5
Q

Regional Director

A

Spencer Marmelstein

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6
Q

General Manager

A

Cecil Phillips

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7
Q

Assistant General Manager

A

Mike Thompson

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8
Q

Senior Service Manager

A

Katherine Larson

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9
Q

3 Front Managers

A

Scott Fraley
Kevin Akright
Rustin Guarnere

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10
Q

Hours of Operation

A

Sunday - Thursday 11:00 - 10:00 pm

Friday - Saturday 11:00 - 11:00 pm

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11
Q

Address

A

4330 State Hwy 6 South
College Station
77845

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12
Q

Entree Prices

A

$8.99 - $35.99

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13
Q

If you need a shift covered…

A

Get initials from:
GM/AGM
Your initials
Server picking up the shift

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14
Q

Uniform

A

Lighter, wine key, $30 bank, 4 click pens, apron, swipe card, all black uniform

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15
Q

If a customer calls for reservation…

A

contact the manager on duty

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16
Q

If customer has bad experience…

A

get the manager for the customer and have them fill out a comment card

17
Q

If guests come in and there is no host…

A

seat the guest and let the host know

18
Q

Where to sit elderly/handicap and infant/children

A

Sit the elderly/handicap near the door and sit the kids out of the aisle

19
Q

Greeting

A

Good afternoon, Welcome to Saltgrass, how many in your party?

20
Q

Farewell

A

Thank you for coming, hope to see you soon

21
Q

8 Core Values

A
  1. People Come First - “No spare guests”
  2. Commitment to Quality - “Look at every plate, touch every table”
  3. Integrity, Be Honest - “Am I giving 110%”
  4. Purpose, To Be the Leader - “Moment of Truth” (all critical points of contact)
  5. Innovative - “Continue to Improve”
  6. Openness - “Open door”
  7. Responsive - “Action oriented” “Fix it now”
  8. Fun - “Have a good time”

Salt Grass (4 decks)

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