Terms Ch 9 Flashcards
0
Q
Conflicting messages
A
Double messages
1
Q
Filters through which each person interprets self, others, and the surrounding world
A
Culture filters
2
Q
Communication of one persons impressions of and reactions to another persons actions or verbalizations
A
Feedback
3
Q
Sending the real message thought the tone of pitch of the voice
A
Non verbal messages
4
Q
Refers to the care that considers the patient a full partner whose values preferences and needs are accepted
A
Patient centered
5
Q
Responses that maximize nurse patient interactions
A
Therapeutic communication techniques
