Terms

Question 1

Analysis, design, develop, implement, evaluate
-5 step framework to design learning programs

Answer 1

ADDIE

Question 2

alternative dispute resolution

Answer 2

ADR

Question 3

tools that add context or subclassifying comparison groups to data so that the data can be used for decision support

Answer 3

analytics

Question 4

method of ADR, disputing parties agree to be bound by decision of one or more impartial persons to whom they submit dispute for final determination

Answer 4

arbitration

Question 5

process by which candidates or employees are evaluated to determine suitability and/or readiness for employment, training, promotion, or assignment

Answer 5

assessment center

Question 6

statement of organization’s financial position at specific point in time, showing assets, liabilities, and shareholder equity

Answer 6

balance sheet

Question 7

performance management tool that depicts organization’s overall performance as measured against goals, lagging indicators, and leading indicators

Answer 7

balance scorecard

Question 8

process by which organization identifies performance gaps and sets goals for performance improvement by comparing its data, performance levels, and processes against other organizations

Answer 8

benchmarking

Question 9

bona fide occupational qualification, factor that is reasonably necessary, in normal operations of an organization, to carry out particular job function

Answer 9

BFOQ

Question 10

Tool or document that defines a specific problem, proposes a solution, and provides justifications for the proposal in terms of
time, cost efficiency, and probability of success.

Answer 10

business case

Question 11

raw data that is translated into meaningful info for decision-makers to use in taking strategic actions

Answer 11

business intelligence

Question 12

Process by which organizations use visual tools or guides to depict prototypical or exemplary career possibilities and paths in
terms of sequential positions, roles, and stages.

Answer 12

career mapping

Question 13

Process by which employers provide employees with a clear outline for moving from a current to a desired position.

Answer 13

career pathing

Question 14

Method of nonbinding alternative dispute resolution (ADR) by which a neutral third party tries to help disputing parties reach a mutually agreeable decision, such as mediation.

Answer 14

conciliation

Question 15

Amount of time needed to complete all required elements or components of a task, which is determined by taking into ac- count all project-task relationships.

Answer 15

critical path

Question 16

Corporate social responsibility; an organization’s commitment to operate ethically and contribute to economic development while improving the quality of life of the workforce and their families as well as of the local and global community.

Answer 16

CSR

Question 17

Employee value proposition; employees’ perceived value of the total rewards and tangible and intangible benefits they receive
from the organization as part of employment, which drives unique and compelling organizational strategies for talent acqui- sition, retention, and engagement.

Answer 17

EVP

Question 18

Fair Credit Reporting Act

Answer 18

FCRA

Question 19

Fair Labor Standards Act

Answer 19

FLSA

Question 20

method of assessing current state to determine what is needed to move to a desired future state

Answer 20

gap analysis

Question 21

genetic information nondiscrimination act

Answer 21

GINA

Question 22

process of broadening a job’s scope by adding different tasks to the job

Answer 22

job enlargement

Question 23

process of increasing a job’s depth by adding responsibilities to the job

Answer 23

job enrichment

Question 24

Key performance indicator; a quantifiable measure of perfor- mance that gauges an organization’s progress toward strategic
objectives or other agreed-upon performance standards.

Answer 24

KPI

Question 25

Type of metric describing an activity that can change future per- formance and predict success in the achievement of strategic goals.

Answer 25

leading indicator

Question 26

Type of metric describing an activity or change in performance that has already occurred.

Answer 26

lagging indicator

Question 27

labor management relations act

Answer 27

LMRA

Question 28

Merger and acquisition; a process by which two separate orga- nizations combine, either by joining together as relative equals (merger) or by one procuring the other (acquisition).

Answer 28

M&A

Question 29

Method of nonbinding alternative dispute resolution (ADR) by which a neutral third party tries to help disputing parties reach a mutually agreeable decision, such as conciliation.

Answer 29

mediation

Question 30

multinational corporation

Answer 30

MNC

Question 31

national labor relations act

Answer 31

NLRA

Question 32

Method by which an organization relocates its processes or production to an international location through subsidiaries or third-party affiliates.

Answer 32

offshoring

Question 33

Political, economic, social, technological, legal, and environmen- tal analysis; a method used to assess external factors and their influence on an organization.

Answer 33

PESTLE

Question 34

Process by which an unacceptable action or behavior is corrected.

Answer 34

remediation

Question 35

Total pay in the form of salary and wages received in exchange for employment, such as allowances, benefits, bonuses, cash incentives, and monetary value of noncash incentives.

Answer 35

remuneration

Question 36

Process by which employees returning from international assign- ments reintegrate into their home country’s culture, conditions, and employment.

Answer 36

repatriation

Question 37

set of techniques and tools for process improvement that aim to increase quality by decreasing defects in processes, also aims at increasing speed by eliminating waste

Answer 37

six sigma/lean six sigma

Question 38

Structured conversations with employees for the purpose of determining which aspects of a job encourage employee retention or may be improved to encourage retention, such as culture, engagement, leadership, organization, and satisfaction.

Answer 38

stay interviews

Question 39

Strengths, weaknesses, opportunities, and threats analysis; a method for assessing an organization’s strategic capabilities through the environmental scanning process, which identifies and considers the internal and external factors that affect the achievement of organizational goals and objectives.

Answer 39

SWOT

Question 40

process for understanding how seemingly independent units within larger entity interact with and influence one another

Answer 40

systems thinking

Question 41

bilateral agreements between countries that are created for the purpose of eliminating double taxation of employees on international assinments

Answer 41

totalization agreements

Question 42

leadership style that focuses on challenging and developing members of organization to attain long-range results through continuous evolution, improvement, or change based on the leader's vision and strategy

Answer 42

transformational leadership

Question 43

unfair labor practice

Answer 43

ULP

Question 44

extent to which a measurement instrument measures what it is intended to measure

Answer 44

validity

Question 45

statistical method for identifying degree of difference between planned and actual performance or outcomes

Answer 45

variance analysis

Question 46

Modification of a job, job site, or way of doing a job so an indi- vidual with a disability has equal access to opportunity in all as- pects of work and is able to perform a job’s essential functions.

Answer 46

workspace solution